Working Student (m/f/d) – Operations, Order Management, Rollout & Service Delivery up to 20 hours/week

MOVING THE FUTURE TOGETHER WITH YOU!

Gain practical experience in operations & digital processes – in the midst of daily operational business
 
Are you studying Business Administration, Economics, Business Administration, Industrial Engineering, Business Informatics, or a comparable degree program and want to finally apply your theoretical knowledge in practice? Are you interested in digital applications, data, and operational processes, do you work in a structured and meticulous manner, and do you want to become part of a motivated team? Then you are exactly right with us.
 
At ecotel, you don't just work along – you help shape things. As a working student, you will support our team in Order Management, Rollout, and Service Delivery in day-to-day operational business. You will gain exciting insights into order and service processes, work with various systems, and help to reliably ensure data quality and operational workflows.
 
 
What awaits you
 
As a working student, you will support our team in the administrative processing and coordination of orders and service requests. You will take on clearly defined tasks in daily business, work with different systems and interfaces, and assist in the continuous improvement of our operational processes.
 
Among other things, you will support with:
 

• Entry, maintenance, and updating of order, customer, and service data in the relevant systems
• Checking incoming orders and requests for completeness, plausibility, and data quality
• Transferring, reconciling, and maintaining information between different systems and process steps
• Following up on missing information and clarifying queries with internal interfaces
• Support in the administrative processing and coordination of orders in Order Management, Rollout, and Service Delivery
• Processing and documenting defined customer and service requests and supporting ticket processing
• Identifying and documenting recurring errors, data discrepancies, and manual process obstacles
• Support with data cleansing, process documentation, and measures to improve data quality and operational workflows

 
What you bring with you
 

• Current studies in Business Administration, Economics, Business Administration, Industrial Engineering, Business Informatics, or a comparable degree program
• High affinity for digital applications and systems, and ideally initial experience with CRM, ERP, or ticketing systems
• Structured, meticulous, and independent way of working, as well as analytical thinking and a strong sense of quality
• Team spirit, strong communication skills, and a willingness to learn, as well as enjoyment in understanding interrelationships and identifying potential for improvement

Work experience is not required – your motivation and interest in digital processes are more important.
 
What you can look forward to
 

• Flexible working hours with up to 20 hours per week, fitting around your studies
• Free distribution of your working hours – for example, two full days and half a day or by arrangement
• Practical insights into operational order and service processes
• Responsible tasks and participation in exciting projects
• Intensive onboarding and personal support

 
Your Development
 

• Practical insights into Order Management as well as Rollout and Service Delivery processes
• Building knowledge in using CRM, ERP, and ticketing systems
• Developing a sound understanding of data quality and operational process flows
• Participating in data cleansing, process documentation, and optimization measures
• Taking on your own clearly defined tasks and work packages
• Valuable work experience for your future career path

 
Working at ecotel
 

• "Du" culture at all levels (informal address)
• Open corporate culture with flat hierarchies
• Summer party, Christmas party, and Carnival celebrations
• Modernly equipped workplaces
• Company laptop and modern IT equipment
• Fitness room at the Düsseldorf location
• Free drinks, coffee, and fresh fruit
• Free parking in our underground garage
• Very good public transport connections
• 30 vacation days (5-day week) as well as paid special leave for special personal events
• Capital-forming savings plans with employer contributions

 
Attractive Remuneration
 

• €1,350 gross per month for a 20-hour week

 
Does it sound like your next step?
 
Then we look forward to receiving your application.
 
Please send us the following documents:
 

• your CV
• your current certificate of enrollment
• optional: a short cover letter explaining why you would like to support our team

 
Diversity is a matter of course for us. Age, origin, gender, sexual orientation, religion, or disability play no role for us – we look forward to welcoming people with personality, motivation, and enthusiasm for digitalization.
 
Become part of our team and shape the digital future with us – #readyfordigitalbusiness.
 
Your contact person: Dominic Schillers

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