Working Student Customer Service | Evening Shift & Saturday Service (m/f/d)

As a Working Student Customer Service | Evening Shift & Saturday Service (m/f/d) at WattFox, you will significantly contribute to our success by developing our customers' projects with them over the phone in such detail that they can then be quickly, free of charge, and without obligation forwarded to suitable specialist companies.

Start as a Working Student (m/f/d) from 16h/week up to 20h/week at our Headquarter in Freiburg as of 10/15/2026!

• Customer Experience: You are the first point of contact for interested parties who contact us via our comparison portals for products such as photovoltaic systems, heating, or real estate (no sales!).
• Call Management: You will contact our inquirers by phone or answer incoming calls.
• Data Recording: Using guides, you will conduct the conversation and document the project details so that they can subsequently be forwarded to the appropriate specialist companies (e.g., solar installation companies).
• CRM and Tool Management: You will use modern tools such as virtual phone systems and our CRM system to manage incoming inquiries.

• Enrollment: You are enrolled at a university or college for at least two more semesters.
• Call Agent Experience: You already have experience in Call Center, Customer Service, Inbound, Client Support, or Customer Care.
• Customer Orientation: You convince with a service-oriented demeanor and goal-oriented communication on the phone, as well as enjoyment in dealing with customers.
• Digital Affinity: You are confident in using the common technical tools of an office environment and have a general digital affinity that allows you to quickly learn new things.
• German Language Skills: You master the German language in spoken and written form at level C1.

• #TheMostImportant: You will receive 14 Euros per hour plus attractive performance-related additional compensation when you start. To get off to a flying start, you will benefit from our top performer model, which allows you to influence your own success.

• #PlanningSecurity: During your semester, you can work between 16 and 20 hours per week. During semester breaks, you can work 40 hours per week after consultation. You will fix your times and shifts to your studies at the beginning. With consistent shift times, you will have your semester firmly under control.

• #FastAndUncomplicated: Our application process is digital and compact. We make decisions quickly and will contact you within 3 days of receiving your comprehensive CV.

• #ArriveAndGetStarted: Structured onboarding, individual coaching, and regular training on all our products enable you to progress and develop. So you can get started.

• #DevelopmentOpportunities: Depending on your interests and strengths, there are further areas of responsibility and exciting opportunities for advancement. We work together on your success in regular feedback discussions.

• #Balance: 20 days of vacation, time tracking with overtime compensation – as a matter of course. With numerous sports equipment in the office, fitness and coffee breaks, snacks and sweets in the break room, or corporate benefits for more shopping fun, we offer approaches for regenerative breaks. Time is an investment. In you and in us.

• Great Together: As a kununu Top Company 2026, success, team spirit, and fun are paramount. Stay up-to-date through our company-wide Jour Fixe and experience summer parties, Christmas parties, regulars' table gatherings, and many more events that strengthen our sense of community.

From start-up to green market leader since 2011! Every month, we support tens of thousands of people in finding sustainable energy solutions and making the right decisions easily. We bridge the gap between consumers and providers with our online comparison portals, identify the individual needs of inquirers, and connect them with the right providers – a win-win for everyone.

Your contact person for this position is Antonia – if you have any questions, you can contact her directly at any time: Find Jobs in Germany on Arbeitnow