Working Student Customer Service | Evening Shift & Saturday Duty (m/f/d)

As a Working Student Customer Service | Evening Shift & Saturday Duty (m/f/d) at WattFox, you significantly contribute to our success by elaborating projects for our clients over the phone in such detail that they can then be quickly, free of charge, and without obligation forwarded to the appropriate specialist companies.

Start as a Working Student (m/f/d) from 16h/week up to 20h/week in our Headquarters in Freiburg as of 01.10.2026!

• Customer Experience: You are the first point of contact for interested parties who initiate contact through our comparison portals regarding products such as photovoltaics, heating systems, or real estate (no sales!).
• Call Management: You contact our inquirers by phone or take incoming calls.
• Data Collection: Using guides, you lead through the conversation and document the project details so that they can subsequently be forwarded to the appropriate specialist companies (e.g., solar installation companies).
• CRM and Tool Management: You use modern tools such as virtual phone systems and our CRM system to manage incoming inquiries.

• Enrollment: You are enrolled at a university or college for at least two more semesters.
• Call Agent Experience: You have initial experience in call centers, customer service, inbound, client support, or customer care.
• Customer Orientation: You convince with a service-oriented demeanor and targeted communication on the phone, as well as enjoyment in dealing with customers.
• Digital Affinity: You are proficient in using common technical tools in an office environment and possess a general digital affinity that allows you to quickly learn new things.
• German Language Skills: You command the German language in spoken and written form at the C1 level.

• #TheMostImportantThing: You will receive 14 Euros per hour to start, plus attractive performance-related additional compensation. To get off to a real start, you will benefit from our top performer model, which allows you to influence your own success.

• #PlanningSecurity: During your semester, you can work between 16 and 20 hours per week. During semester breaks, 40 hours per week upon consultation. You will fix your times and shifts to your studies at the beginning. With consistent shift times, you will have your semester firmly under control.

• #FastAndUncomplicated: Our application process is digital and compact. We make decisions quickly and will get back to you within 3 days of receiving your comprehensive resume.

• #ArriveAndGetStarted: Structured onboarding, individual coaching, and regular training on all our products enable you to grow and progress. So you can get started.

• #DevelopmentOpportunities: Depending on your interests and strengths, there are further areas of responsibility and exciting opportunities for advancement. We work together on your success in regular feedback meetings.

• #Balance: 20 days of vacation, time tracking with overtime compensation – of course. With numerous sports equipment in the office, fitness and coffee breaks, snacks and sweets in the break room, or corporate benefits for more shopping fun, we offer approaches for restorative breaks. Time is an investment. In you and us.

• Great Together: As a kununu Top Company 2026, success, team spirit, and fun are at the forefront for us. Stay up-to-date through our company-wide Jour Fixe and experience summer parties, Christmas parties, regulars' tables, and many more events that strengthen our sense of community.

From a startup to the green market leader since 2011! Every month, we help tens of thousands of people find sustainable energy solutions and make the right decisions easily. We bridge the gap between consumers and providers with our online offer comparisons, identify the individual needs of inquirers, and connect them with the appropriate providers – a win-win for everyone.

Your contact person for this position is Antonia – if you have any questions, you can contact her directly at any time: Find Jobs in Germany on Arbeitnow