Werkstudent IT-Service & Operations / Identity & Access Management (IAM) (m/w/d)

We are looking for students in the field of IT, who love complex challenges and have an interest in IT infrastructure, IT security, and Identity & Access Management (IAM).
As a Werkstudent IT-Service / IT-Support (m/w/d), you will support our team in the operational management of modern IT landscapes and gain deep insights into IT security, IAM processes, and IT operations.

Aufgaben

You will support our IAM team in daily business and gather practical experience

in operating secure IT infrastructures and IT services.

Betrieb & Administration

• You will actively support our team in the administration of IAM systems, e.g. user and role management, and gain insights into the stable operation of modern IT systems, server infrastructure, and cloud environments

IT-Support / Service Desk

• You will process solution-oriented tickets in the IAM field, perform standard processes such as password resets, role and permission assignments, and document workflows in our ticket system (Service-Management-Tool like Jira)

Analyse & Störungsbearbeitung

• You will help with analyzing disturbances and incidents, support the forwarding of complex topics to the 3rd-Level team, and work on monitoring, backup, and security controls

Weiterentwicklung & Optimierung:

• You will bring yourself into smaller process and system optimizations and learn how IT systems can be efficiently controlled and continuously improved (e.g. automating recurring tasks)

Qualifikation

Ausbildung / Studium

• Ongoing studies in computer science, business informatics, economics or a MINT study program

Technische Kenntnisse

• First experiences with LDAP, Active Directory, Azure AD / Entra ID
• Understanding of user lifecycle processes, approval workflows, and authorization management

Erfahrung

• Service-Management-Tools (e.g. Jira, ticket systems)
• Basic knowledge of MFA (Multi-Factor Authentication), SSO (Single Sign-On), Kerberos
• Knowledge in ITIL, IT-Service-Management or IT-Operations is a plus

Arbeitsstil

• Eigenverantwortliche, strukturierte und lösungsorientierte Arbeitsweise
• High learning readiness and interest in IT security, IAM and IT operations

Persönlichkeit

• Team spirit and empathy for a respectful and family-like atmosphere

Sprachkenntnisse

• Very good German language skills in writing and speaking, English language skills are an advantage

You don't meet every point? Apply anyway – motivation, team fit, and learning readiness are more important than a