Working Student IT Service Management, Process Management & AI (m/f/d)

Audi Business Innovation GmbH (ABI for short) was founded in 2013 as a wholly-owned subsidiary of AUDI AG and plays a significant role in shaping the current digital transformation in the automotive industry.

As a company specializing in end-to-end digital product development and innovation, Audi Business Innovation develops novel products and platforms with the aim of enabling Audi customers to have a holistic digital driving experience and more conscious time in the car.
The expertise ranges from trend and market analyses to the development of digital, customer-centric services and business models, through to their implementation along the entire value chain.

As an innovation incubator, the company is a driver of the development of additional digital offerings around the vehicle and beyond. The car is increasingly evolving from a pure means of transport into an experience device. In parallel, Audi drivers are increasingly becoming users. Audi Business Innovation GmbH drives this process with digital services and experiences that are new and support and inspire Audi customers in their daily lives.

Audi Business Innovation GmbH is based in Munich.

Join our team and support us starting immediately with up to 20 hours per week for at least 6 months.

• You will work at the interface between our digital products, group brands, and internal specialist departments.
• You will analyze existing processes, identify potential for improvement, and jointly develop suitable solutions with the teams.
• You will model and visualize process landscapes within AVP and help to make complex workflows transparent and understandable for various stakeholders.
• You will analyze existing Confluence structures, develop concepts for modern knowledge management, and prepare content for AI-supported search and assistance systems.
• You will investigate potential for automation of service and support processes in Jira Service Management and support the development of corresponding concepts and prototypes.
• Together with the team, you will evaluate application possibilities of AI in knowledge management, service management, and process automation.
• You will support the execution of agile events and promote collaboration and knowledge exchange within the teams.
• You will conduct analyses, surveys, and evaluations, develop KPI dashboards, and derive recommendations for action for the continuous improvement of our services.
• You will gain insights into project management, service management, and the further development of digital products in an agile environment.

• You are currently pursuing an advanced Bachelor's or Master's degree, for example in Business Administration, Business Informatics, Industrial Engineering, Digital Business, or a comparable field of study.
• You are interested in topics such as IT Service Management (ITSM), Process Management, Knowledge Management, Automation, and the use of AI in a corporate environment.
• You enjoy structuring, visualizing, and presenting complex issues in an understandable way.
• You think analytically, question existing processes, and enjoy developing new solution approaches based on data and user requirements.
• You work in a structured, self-reliant manner and have a high willingness to learn.
• You enjoy communicating, work in a team-oriented manner, and enjoy developing solutions together.
• You have very good German and good English language skills.

• Initial knowledge in IT Service Management (ITSM), e.g., Incident, Request, or Change Management.
• Initial experience with process representations, flowcharts, or similar methods.
• Interest in Generative AI, Copilot, Atlassian Intelligence, or comparable technologies.
• Initial exposure to project, process, or service management.
• Experience with ticket and collaboration tools (e.g., Jira or Confluence).
• Initial knowledge in process modeling, reporting, or data analysis.
• Interest in topics such as AI-supported knowledge management, automation, or continuous improvement.

• Modern, centrally located office in Munich's Werksviertel.
• Exciting insights into the digital product landscape of the Volkswagen Group.
• Responsibility, scope for action, and the opportunity to contribute your own ideas from the very beginning.
• Work-life balance through flexible working hours and remote work.
• Regular feedback and support for your personal development.
• Team events, internal events, and the opportunity to expand your network.

Please apply with your CV, cover letter (optional), and certificates via our career portal.

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