Working Student Customer Success (m/f/d)

Together we are shaping the healthcare of the future

Doctolib is looking for you starting immediately as a Working Student in Customer Success for our location in Berlin. 

The Customer Success Team at Doctolib is responsible for overall customer satisfaction and a long-term successful collaboration with small to medium-sized practices. We support our clients in their daily work, help them make optimal use of our digital solutions, and reliably assist them with questions or challenges. We contribute to practices being able to leverage the full potential of Doctolib and thus shape the future of healthcare together with us.

Your Responsibilities

As a working student, you will support us in the following areas: 

• You will coordinate internal tasks by distributing incoming requests to the team and ensuring good information flow
• You will be in direct contact with our clients – both in writing and by phone – process their requests, accompany structural changes, and proactively inform them about new product features or additional offerings
• You will support the team and team leadership with administrative processes and ensure that the workday runs smoothly
• You will actively contribute to projects for internal process optimization and support the documentation and preparation of learning content for the team

During your time with us, you will learn:

• To understand the structure of a Customer Success organization and develop an understanding of the customer journey in the SaaS environment
• To analyze processes and acquire in-depth knowledge of handling tickets in the CRM system Salesforce
• To develop an understanding of how to build sustainable customer relationships and ensure long-term customer satisfaction

Your Profile

Are you firmly convinced that you have exactly what it takes for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be exactly the right future Doctoliber for this or other positions!

To become part of our team, you bring the following:

• You are enrolled full-time at a university
• You are interested in digitalization, especially in healthcare, and enjoy using your communication skills in customer interactions
• You enjoy administrative tasks, like working solution- and detail-oriented, and have technical affinity
• You have an independent and proactive working style and enjoy teamwork
• You have German language skills at C1 level and good English skills, both written and spoken

We are also particularly interested in:

• You have previous experience in customer support or sales
• You have already gained initial experience in a SaaS company or in the healthcare sector

What We Offer You

• Structured and individual onboarding as part of our Doctolib Academy, as well as a wide range of internal training programs
• A Deutschlandticket sponsored by Doctolib or the reimbursement of your semester ticket
• 28 days of vacation per year (pro-rata based on your working hours)
• The opportunity to work from abroad for 10 days per year (after 6 months)
• A company health insurance with many additional benefits and subsidies (after 6 months)
• A flexible work model that enables hybrid and office-based work
• Regular breakfast offerings in the office as well as subsidies for your grocery shopping
• A subsidized sports program with our partner Urban Sports Club

The Interview Process

• Interview with your manager (60 min)
• Offer

Job Details

• Role as Working Student (20 hours/week)
• Duration: min. 1 year
• Work location: Berlin
• Salary: €15/hour
• Start date: as soon as possible
• Work mode: Hybrid (3 days office/week)