Working Student Customer Service (m/f/d)

Don't just want a student job, but want to be part of a team that really makes a difference? Then you're in exactly the right place with us in Customer Service. We accompany our customers through an important step in their lives: realizing financial wishes. We rely on personal advice, digital solutions, and real team spirit.

With us, you'll find a warm, helpful environment where you can not only learn but also contribute your ideas. You'll work closely with colleagues from various departments and gain real insights into the day-to-day operations of a modern FinTech. Together, we ensure that our customers experience the best possible service.

• Customer Service with Real Impact: You actively support our customers in implementing their financing wishes and ensure an outstanding service experience.
• Communication Across All Channels: You answer inquiries and complaints in writing and by phone, always professionally, empathetically, and solution-oriented.
• Shaping Service Processes: You actively support the further development of our service processes and contribute your ideas for optimization.
• Interface within the Company: You act as the voice of the customer and collaborate with internal teams to holistically represent customer needs.

• Studies: You are an enrolled student.
• Language Skills and Expression: You have very good German language skills in speaking and writing and communicate clearly, friendly, and confidently.
• Customer Orientation: You are enthusiastic about excellent customer service and enjoy working on problems in a solution-oriented manner.
• Structure and Initiative: You work independently, contribute actively, and quickly find your way around even in dynamic situations.
• Empathy and Team Spirit: You think ahead, act responsibly, and bring creative ideas, always with our customers in mind.

• Flexible Working Hours: Shape your workday to fit your studies optimally – we support your individual needs!
• Possibility of Working from Home: Work where you feel most comfortable. Whether in the office or at home – you decide!
• Flat Hierarchies: Teamwork is paramount here! You have direct contact with decision-makers and can contribute your ideas.
• Diverse Design and Development Opportunities: You have the chance to lead your own projects and further develop your skills in a dynamic environment.
• Numerous Interdepartmental Events: Make valuable connections and experience our team at exciting events and team gatherings.
• Subsidized Membership at Fitness First or Urban Sports Club: Stay fit and healthy – we promote your well-being with attractive fitness offers!
• Daily Fresh Fruit, Unlimited Coffee, Tea, and Water: Enjoy a healthy snack and beverage bar that helps you power through the day.
• Discounts via Corporate Benefits: Benefit from exclusive offers and discounts on numerous products and services – an additional plus for your wallet!