Working Student Customer Care (m/f/d)

As a working student in Customer Care at Chrono24, you will support our team in ensuring a consistently high level of quality in our customer service. You will review selected support cases based on clearly defined quality criteria, assist in maintaining our knowledge base, and help identify recurring questions and patterns.
The role is particularly suitable for you if you work in a structured and reliable manner, have an eye for detail, and enjoy performing meticulous work within clear processes. At the same time, you will gain exciting insights into Customer Operations and learn how an internationally oriented support organization functions and is continuously developed.
The position is based at our location in Karlsruhe.

• You will support our quality assurance process by reviewing selected customer cases based on defined criteria and documenting the results for the responsible teams.
• You will assist in maintaining and developing our internal knowledge base by updating articles, identifying content gaps, and marking outdated information.
• You will identify recurring questions and patterns in support tickets and contribute this as valuable input for improving processes and content.
• You will support the Customer Care and Complaint Management teams with structured and clearly defined tasks within established workflows.
• You will coordinate with colleagues from Training & Knowledge Management as well as other teams to clarify open questions and complete information.
• You will contribute to offering our buyers and sellers worldwide a consistent and first-class service experience.

• You are currently enrolled and can support us as a working student for several months.
• You are interested in Customer Experience, Operations, or Quality and enjoy paying close attention to even the smallest details.
• You communicate clearly and precisely in English; additional language skills are a plus.
• You work in a structured, reliable, and meticulous manner and have a good sense for consistency and quality.
• You enjoy learning new digital tools and systems, e.g., ticketing tools like Zendesk. Prior experience is an advantage, but not a requirement.
• You can keep track of multiple tasks and can independently set your priorities within clear guidelines.
• You are curious and interested in continuously improving existing processes and content.
• Prior knowledge in the area of luxury watches is not required – we will teach you everything important.

• Initial experience in e-commerce, the marketplace environment, or the fintech sector
• Interest in quality assurance, documentation, or knowledge management
• Experience in creating or editing structured content, e.g., help articles, guides, or process documentation

• Benefit App: Full flexibility – use your monthly budget of €80 net for sports, childcare, or mobility, for example.
• Free lunch
• Additional days off on December 24th and 31st
• Work from Abroad: Work from abroad for up to 20 days per year

Diversity is an integral part of our company culture. We are convinced that diversity creates a culture of tolerance. And because unique experiences enrich our team and contribute to business success, we foster your individuality.

You are who you are. And that's what we want.

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