Working Student Customer Care (all genders) - 100% Remote

Working Student Customer Care (all genders) - 100% Remote

At Wemolo, we build smart technology for the mobility of tomorrow. This only works because we maintain sustainable contacts with drivers.
With your work, you contribute every day to turning technology into real customer proximity. So that you can grow with us, it's own (y)our growth:
From day 1, you will receive real personal responsibility, a lot of trust, and the freedom to continuously develop yourself.

As a Working Student Customer Care (all genders), you will gain practical insights into customer support and take on meaningful tasks from the beginning. You will independently handle the written processing of customer inquiries and ensure professional and solution-oriented communication. Furthermore, you will support various projects and thus ensure the continuous improvement of our processes.

What to expect

• Level 1 Support: You will process customer tickets via Salesforce and be exclusively in written contact with drivers. You will answer questions about parking processes, payments, and contractual penalties and quickly find a suitable solution.

• Level 2 Support: Step by step, you will grow into Level 2 support. Here you will handle complex cases such as objections, changes of ownership, installment payments, or data requests from authorities. You will analyze parking data, weigh arguments, and find a fair solution for our drivers.

• Innovation & Improvement: You will question existing processes, develop your own suggestions for improvement, and actively contribute to making workflows simpler and more efficient.

• Team Lead Support: You will support your Team Lead Änne with diverse projects and take on smaller project-related tasks.

Inspire us by

• Background: You are studying in a relevant field and will remain enrolled for at least another year.

• Experience: Initial experience in customer care is ideally present, but not absolutely necessary.

• Communication: You enjoy communicating with people and remain calm even in stressful or emotional situations. You always work in a friendly, confident, and solution-oriented manner.

• Initiative: You work with a lot of personal initiative, actively seek feedback, and engage in open exchange with your colleagues to continuously optimize processes.

• Languages: You speak German at a C2 level and ideally English at a B2 level.

What we offer

• Team Culture: You will work closely with the Customer Care and Customer Success Team, gaining insights into customer support from different perspectives. Your Team Lead Änne will be your point of contact, provide you with regular feedback, and support your development.

• Ownership: Your input counts. Through your active participation and own initiatives, you can directly influence our processes and see the results of your work. You will have the freedom to contribute your own ideas and take responsibility.

• Productive Environment: Your well-being is the foundation for strong performance. To ensure you stay fit and well-fed even from afar, we support you with a monthly meal allowance.

• AI as a Helper: AI is part of our workflow - for better insights, faster solutions, and fewer repetitive tasks.

• Team Culture & Networking: Real connections – also beyond daily business. Celebrate successes with us at legendary team events and spirit days.

• Health & Balance: Stay in balance with EGYM Wellpass or Urban Sports Club - nationwide access to 1,000+ sports and health facilities.

Innovation through diversity

Regardless of your background, origin, gender identity, or individual circumstances, your personality is what interests us. Therefore, we create a culture of cooperation and respect where every team member has a say, can develop personally, and feels valued.

Still here?
Then we could be a perfect match!

It's best to apply via our application portal - this way your application lands directly with our team and we can review it quickly and easily.
If you have questions, feel free to write to Julian Höge at ----- style="min-height:1.5em">Ready to own (y)our growth?

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