Become Customer Success & Marketing Manager (m/w/d) at a KI Start-up for Leadership Development!

At GrowInTheRole, we offer a digital learning space where leaders can simulate challenging conversations with AI characters in a protected framework, receive differentiated feedback, and develop their communication and leadership skills through tailored learning impulses. We combine psychological and didactic expertise with modern KI technology to create an interactive, practice-oriented, and location-independent learning experience. As a spin-off of the FEEDBACKPEOPLE Management Consulting company, we have successfully entered the market. Our goal: GrowInTheRole to become the leading international player in AI-powered Leadership Development. To achieve this, we are looking for people who will make this vision a reality with us.

NATIONWIDE USE (HOME OFFICE POSSIBLE) | START IMMEDIATELY | ANNUAL SALARY: €50,000 (AT 40 HOURS/WEEK)

Tasks

As Customer Success & Marketing Manager, you will be the face of GrowInTheRole outside - both to new interested parties and our customers. You will take on independent tasks in the following areas:

• Customer Success: You are the central point of contact and sparring partner for our customers (mainly HR developers). You build trust-based relationships, maintain them continuously, and steer cooperation proactively. Together with them, you develop a plan to make GrowInTheRole effective in the organization, drive usage forward, and shape the next steps - from contract extensions to expanding to new use cases.
• Activation & Support: You moderate kick-off events with users and are responsible for developing onboarding concepts and materials. You ensure that leaders at GrowInTheRole actually use it after the kick-off - through targeted engagement measures, regular impulses, and close coordination with HR developers. In support inquiries, you are the first point of contact and ensure that users receive quick help.
• Voice of Customer: You listen to what our customers and users are moved by - their challenges, language, successes. These feedbacks play back to the product team. At the same time, you use them as a basis for marketing messages, developing success stories and references together with customers.
• Content & Community: You are responsible for our social media channels (especially LinkedIn) and build a newsletter. You create content around leadership, personnel development, and KI-based learning - including case studies and authentic behind-the-scenes insights.

Qualification

• Persuasion: You are communicatively strong - in German and English. You moderate a kick-off with skeptical leaders effortlessly, build trust-based relationships with customers through empathetic conversation leadership, and develop long-term relationships.
• Storytelling & Social Media: You can tell stories that stick. Especially in our field around leadership and psychology, good storytelling is often more important than classical marketing craftsmanship. Social media loves you not only as a channel but also as a stage.
• Growth Driver:in with Startup Mindset: You have the desire to work in a dynamic startup environment with flexibility, tempo, and design freedom. You act entrepreneurially, creatively, and solution-oriented to excite existing customers and generate new leads. Missing processes stress you out, but motivate you to build structures yourself.
• Theme & Industry Proximity: You are interested in KI and want to get involved technically with our product. Just as you feel at home in the themes of leadership development and HR. The language of the target group Personnel Development / L&D is familiar to you or you have the willingness to quickly adopt it.

Benefits

• The Future of Leadership Development: We make leadership development scalable and effective - with an innovative learning product that helps leaders lead better, and thus enables growth for employees and entire organizations. Technologically and content-wise, we are taking new paths and want to bring GrowInTheRole together with you to the top of the market for AI-powered Leadership Development.
• A Strong Team and Fast Progress: You will be part of an engaged High Performance Team that pursues an ambitious goal with enthusiasm. We work on eye level - with quick coordination, lived transparency, and a warm sense of community.
• Many Design Options: You can actively shape - not just the product but also working methods and processes in our small team. We rely on self-responsibility and entrepreneurial thinking.