Wellington Delivery Manager - Group Fleet Noel Leeming

The Area Delivery Manager is responsible for overseeing customer fulfilment operations across Wellington, including managing the online dark store, last-mile customer deliveries, and distribution to Wellington stores. This pivotal role ensures operational excellence, delivery performance, and the highest levels of customer satisfaction.
As a key leader, you will prepare for future multisite operations, drive change initiatives, and foster a strong safety-first culture. This role is ideal for an inspiring leader who thrives in a multicultural, dynamic, and fast-paced environment.

Key Responsibilities Include:

Operational Leadership

• Manage end-to-end customer fulfilment operations, including the online dark store and last-mile delivery network.

• Oversee the distribution of goods to Wellington stores, ensuring timely and accurate replenishment.

• Plan and implement strategies for multisite operations, driving efficiency across locations.

• Continuously improve key operational metrics, such as on-time delivery and productivity.

People Leadership

• Lead, mentor, and develop a diverse team, fostering a culture of accountability, collaboration, and high performance.

• Enhance employee engagement, retention, and satisfaction through targeted strategies.

• Manage workforce challenges, including recruitment, performance, and training.

Change Management

• Drive change initiatives to improve operational processes and support business growth.

• Communicate effectively with stakeholders to ensure smooth transitions during change.

• Anticipate and mitigate challenges, maintaining team morale and alignment.

Safety & Compliance

• Ensure full compliance with health and safety regulations and company policies.

• Promote a proactive safety culture through training, audits, and regular engagement.

• Investigate incidents, implement corrective actions, and maintain a safe working environment.

Stakeholder Collaboration

• Work closely with internal teams, including Store Managers, Merchandising, and HR, to align operations with business objectives.

• Build strong relationships with 3PL logistics partners and suppliers to ensure service reliability.

• Collaborate with finance, fleet, and facilities teams to support seamless operations.

Continuous Improvement

• Identify and implement opportunities to improve efficiency, reduce costs, and enhance customer satisfaction.

• Use data and analytics to inform decisions and drive operational improvements.

• Develop and execute plans to support business growth and evolving customer needs.