Warranty Specialist

Jetour established in 2018, is a Chinese automotive brand under the Chery Holding Group, headquartered in Wuhu, Anhui Province. Focused on producing SUVs and crossover vehicles, Jetour has quickly gained recognition for offering modern designs, advanced technology, and competitive pricing. The brand was created to target younger, family-oriented consumers, combining practicality with innovation. In a short time, Jetour has expanded its presence both domestically and internationally, positioning itself as a dynamic and ambitious player within the global automotive market.

Purpose

Support the administration and processing of warranty claims by reviewing documentation, validating claim information, maintaining accurate records, and ensuring compliance with company procedures and customer requirements. The position contributes to the timely resolution of warranty activities, supports data analysis and reporting, and collaborates with cross-functional teams to ensure efficient warranty operations and customer satisfaction. This position is distinguished by its focus on operational execution, accuracy, and continuous learning, providing support to the warranty team while developing knowledge of warranty processes, automotive quality requirements, and customer standards.

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Position Tasks and Responsibilities

• Review and process warranty claims in accordance with company procedures and customer requirements, ensuring accuracy and completeness of supporting documentation.
• Validate claim information by comparing warranty records, production data, and customer documentation to determine eligibility and compliance.
• Maintain accurate warranty records and update information in the applicable systems in a timely manner.
• Support the preparation of warranty reports and performance metrics, providing accurate data for analysis and decision-making.
• Assist in the investigation of warranty issues by collecting and organizing information required by Quality, Engineering, Manufacturing, and Customer Service teams.
• Follow up on pending warranty claims and communicate status updates with internal stakeholders to ensure timely resolution.
• Identify discrepancies or recurring issues and escalate them to senior team members for further analysis.
• Ensure compliance with customer-specific requirements, company policies, and established warranty procedures.
• Participate in continuous improvement initiatives aimed at enhancing warranty processes, data accuracy, and operational efficiency.

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Expected Results / Performance Measures

• Warranty claims processed accurately and within established deadlines.
• High level of data accuracy and documentation completeness.
• Timely follow-up and resolution of assigned warranty cases.
• Compliance with customer and company warranty requirements.
• Reliable support for warranty reporting and cross-functional activities.

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Experience / Education

• Bachelor's degree in Engineering, Industrial Engineering, Mechanical Engineering, Business Administration, Supply Chain, or a related field.
• 2-3 years of experience in warranty administration, quality, customer service, manufacturing, or a related function within the automotive or manufacturing industry is preferred.

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Knowledge and Competencies

• Basic understanding of warranty processes and customer requirements.
• Basic knowledge of manufacturing and quality systems.
• Proficiency in Microsoft Office, particularly Excel.
• Basic English communication skills (written and verbal), depending on customer requirements.
• Strong attention to detail and accuracy.
• Analytical and problem-solving skills.
• Good organizational and time management skills.
• Effective verbal and written communication.
• Ability to work collaboratively in a cross-functional team environment.
• Ability to manage multiple tasks while meeting deadlines.
• Willingness to learn and adapt to new processes and systems.