Antal
7 months ago
Voice Architect @ Antal
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Company information
- Company
- Antal
- Location
- Polska Poland
- Posted
- 7 months ago
Job description
Proven experience in telephony architecture and call flow design. Strong knowledge of enterprise voice platforms and system integrations. Analytical mindset with strong problem-solving skills. Excellent communication skills in a global environment. Experience with Agile/Scrum is a plus. SUCCESS METRICS Accurate and efficient call routing. Full interaction tagging and actionable insights. Reduced drop-off rates and Average Handling Time (AHT). Increased adoption of automated voice solutions. ABO…
Required skills
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