Voice Architect @ Antal

Full Time

Job description

Proven experience in telephony architecture and call flow design. Strong knowledge of enterprise voice platforms and system integrations. Analytical mindset with strong problem-solving skills. Excellent communication skills in a global environment. Experience with Agile/Scrum is a plus. SUCCESS METRICS Accurate and efficient call routing. Full interaction tagging and actionable insights. Reduced drop-off rates and Average Handling Time (AHT). Increased adoption of automated voice solutions. ABO…

Required skills

scrum agile architecture system integrations telephony actionable insights aht call routing call flow design enterprise voice platforms interaction tagging drop-off rates average handling time automated voice solutions

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