Visa Direct Network and Operations Client Service Manager

Visa Direct is a money movement solution that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials, bank account information or digital wallet addresses around the world. Over the past years we have invested in establishing competitive payment rails and superior market readiness, and we are now ready to focus aggressively on cross-border growth.

This role involves working closely with Account Management, Product, Compliance and Support teams to provide operational support for Clients of Visa Direct Cross Border (former Currencycloud), Visa’s recently acquired cloud-based embedded cross border money movement infrastructure solution.

The ideal candidate will possess a strong understanding of the payments landscape and technologies, exceptional project management, troubleshooting, client support, and a laser focus on quality, ability to prioritize independently, working across a matrix organizational structure and liaising with various teams to influence and collaborate effectively.

Job Description and Responsibilities

• Provide technical client troubleshooting support and project management support to portfolio of ~70 North America Accounts; effectively manage time & prioritize efforts towards strategic accounts; identify opportunities to service accounts at scale
• Coordinate internal processes related to client account management and help address and resolve account-related inquiries and issues, including billing and invoicing processes and compliance-related activities
• Support monthly and quarterly performance reviews of client portfolio to identify growth potential and proactively address attrition risks
• Assist in coordination of contract renewals
• Provide ad hoc analysis as requested
• Coordinate offboarding processes with relevant internal teams
• Collaborate closely with Sales, Product, Business Development, Billing, Compliance and Support teams

This is a hybrid position. Expectations of days in office will be confirmed by your hiring manager.