ThinkWise Consulting LLP
8 months ago
Virtualization Engineer
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Company information
- Company
- ThinkWise Consulting LLP
- Location
- India, Maharashtra, Navi Mumbai India
- Posted
- 8 months ago
Job description
We are hiring for L1, L2 and L3 engineers Location - Navi Mumbai Experience for L1 - 2-3years Experience for L2 - 4-6years Experience for L3 - 8-12years Skillset - VROPS, VRNI, Log Insight, Prism Central L1 (Basic Support & Monitoring): Perform 24/7 "eyes-on-glass" monitoring of system alerts, execute standard operating procedures (SOPs) for initial triage, and handle basic user administration and ticket routing to ensure immediate response to service disruptions. L2 (Advanced Administration & Troubleshooting): Provide advanced technical support for complex issues, perform root cause analysis, and develop solutions to resolve problems. L3 (Expert Support & Escalation): Serve as a subject matter expert, provide high-level technical guidance, and escalate critical issues to senior engineers or management. Keywords: [
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