Virtual Assistant - E-commerce & Customer Service

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in e-commerce & customer service to join our client's team and take their operations to the next level.

In this role, you will be responsible for performing various tasks, including:

• Manage and update Shopify store (products, SEO alignment, store optimization);

• Handle Etsy store management, including listing optimization for visibility and conversions;
• Manage TikTok Shop setup, marketing, and daily operations;
• Respond quickly and professionally to customer inquiries on Etsy, TikTok Shop, Instagram, and Shopify;
• Provide clear, helpful, and polite communication to ensure customer satisfaction and prevent lost sales;
• Track conversations, follow up in a timely manner, and escalate complex cases when needed;
• Create and implement content strategies for TikTok, Instagram, and Pinterest;
• Edit and schedule engaging short-form videos, staying aligned with current trends;
• Maintain consistent branding across platforms;
• Suggest content ideas that increase engagement and drive sales;
• Manage campaigns using Flodesk (or similar tools);
• Design newsletters and graphics using Canva;
• Track and report performance (open rates, CTRs);
• Support sales funnel creation and management to increase conversions;
• Report on growth metrics: followers, engagement, customer messages resolved, sales impact;
• Provide actionable, data-driven suggestions for improvement;

Requirements

• Proven e-commerce experience (Shopify, Etsy, TikTok Shop required);
• Strong customer service background with results in fast, effective messaging;
• Familiarity with SEO, website optimization, and social media growth strategies;
• Proficiency in Canva, Flodesk (or similar), content scheduling tools;
• Excellent written English — clear, polite, and professional tone;
• Ability to show impact through metrics (growth, engagement, campaign performance, etc.);
• Portfolio with measurable results (social media, email, or sales growth);
• Available to start immediately and attend interviews;

Benefits

• Work from home;
• Payment in dollars per working hour (40-hour week);
• Starting salary between 4$ - 12$ per hour depending on your experience, with room for raises based on performance;
• A workplace that values its people;
• Professional development opportunities to grow your career;
• Be part of a supportive team that values your input and achievements;
• Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;

Remember to upload your data in English, please. Including your resume.