VIP Operation Specialist

About MEXC

Founded in 2018, MEXC is a global cryptocurrency exchange serving millions of users worldwide. We are committed to building a secure, efficient, and accessible platform for digital asset trading.

MEXC is known for offering some of the lowest trading fees in the market, deep liquidity across a wide range of assets, and fast access to trending tokens. Our platform provides a comprehensive suite of services including spot trading, derivatives, staking, and other digital asset products designed for both retail and institutional users.

Built on high-performance infrastructure and a user-first philosophy, MEXC delivers fast execution, strong market depth, and a seamless trading experience for global users.

At MEXC, we believe the best platforms are built through constant improvement and open collaboration. We value direct communication, practical thinking, and individuals who take ownership of their ideas. Teams are encouraged to share insights, challenge assumptions, and contribute to how the platform evolves.

As the digital asset industry continues to evolve, we remain focused on innovation, transparency, and global expansion while building a trusted platform for the next generation of financial technology.

Key Responsibilities

• Manage end-to-end VIP & high-net-worth client relationship, provide one-on-one exclusive account service, improve user retention and activity.
• Analyze client demands, deliver professional market insights and product support, and resolve user inquiries, feedback and service issues in a timely manner.
• Develop and execute VIP user growth strategies including user activation, re-engagement and silent user recall.
• Design and implement differentiated client incentive programs based on user asset scale and trading performance.
• Plan and host exclusive VIP activities including online sharing sessions, offline salons, training programs and trading campaigns.
• Conduct data analysis on user behavior, retention and transaction trends, and deliver regular analytical reports.
• Optimize VIP service SOP and collaborate with product, risk, marketing and support teams to drive VIP feature iteration and service upgrade.

Requirements

• Minimum 3 years of experience in user operation, key account management or VIP client service within financial trading platforms.
• Prior experience in CEX, securities, futures or brokerage VIP operation is highly preferred.
• Proficient in refined user operation, user lifecycle management and high-value client maintenance.
• Excellent communication skills, client-oriented mindset and cross-team collaboration capability.

Why Join Us

At MEXC, we believe people do their best work when they are trusted with real responsibility and given the freedom to grow.

• Ownership & Initiative – We encourage individuals to take initiative, lead projects, and contribute ideas that help shape how we build and improve the platform.

• Learning Culture – We regularly organize internal training programs, knowledge-sharing sessions, and learning initiatives where team members can both develop new skills and share their expertise with others.

• Ideas That Matter – New ideas are welcomed and discussed openly. Team members have a real voice in shaping which proposals move forward, and meaningful contributions are recognized and rewarded.

• Room to Grow – As a rapidly expanding global exchange, roles evolve quickly and individuals often have opportunities to expand their scope and take on greater responsibilities.

• Global Collaboration – Work with colleagues across different regions and cultures while contributing to a platform used by millions of users worldwide.