VIP Manager

Job description

Job Description

The VIP Manager supports the Head of VIP in executing the department’s strategy by improving customer engagement and retention through data-driven insights and boosting team performance. They collaborate with key stakeholders to implement initiatives that increase revenue, maintain compliance, and provide an exceptional customer experience.

This role is hybrid with 2 days/week expected to be in the office. #LI-Hybrid

Key Responsibilities

Support the Head of VIP in developing and implementing the department's overarching strategy and objectives.
Foster a revenue-focused, customer-centric environment within the team.
Provide daily performance analysis and reporting on individual and team metrics. Financial and operational KPIs.
Work with VIP Team Leader to align on service & process improvements, including the distribution of bonuses, gifts, and hospitality invitations.
Lead, coach, and motivate direct reports to achieve financial and individual performance targets.
Collaborate closely with the Country Manager and stakeholders to develop and refine the VIP strategy.
Ensure compliance with all regulations, managing Anti-Money Laundering and Responsible Gaming queries to a high standard.

Required skills

compliance strategy kpis retention bonuses revenue hybrid customer engagement stakeholders data-driven insights anti-money laundering metrics vip objectives team performance responsible gaming gifts country manager head of vip hospitality invitations

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