Video Streaming Support Specialist - Athens, Greece

Join Patrique Mercier Recruitment JP as a Video Streaming Support Specialist in the vibrant city of Athens, Greece! This exciting opportunity allows you to be part of a leading tech company while enjoying the beauty and culture of one of Europe's most historic cities. In this role, you will provide exceptional support to customers experiencing our video streaming services, ensuring they have a seamless and enjoyable viewing experience. Bring your passion for technology and customer service to our dynamic team, where your contributions will be valued!

• Assist customers with inquiries regarding video streaming services via phone, email, and chat.
• Troubleshoot technical issues related to streaming and provide effective solutions.
• Educate customers on how to use the platform and its features.
• Document customer interactions accurately in the CRM system.
• Collaborate with technical teams to escalate and resolve complex issues.
• Participate in ongoing training to stay updated on product features and enhance customer support skills.
• Contribute insights for improving customer experience and service processes based on feedback.

Requirements

• Fluency in Danish and English, both written and spoken.
• Strong customer service skills and a commitment to helping customers.
• Prior experience in customer support or technical support preferred.
• Ability to troubleshoot technical issues effectively and efficiently.
• Excellent communication skills, with a friendly and approachable demeanor.
• A proactive approach to learning new technologies and processes.
• Willingness to work in a fast-paced environment and adapt to changing demands.
• Knowledge of video streaming platforms is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )