Polo Hotels Group
2 months ago
Vice President Operations
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Company information
- Company
- Polo Hotels Group
- Location
- India, West Bengal, Kolkata India
- Posted
- 2 months ago
Job description
Key Responsibilities
Strategic Leadership
- Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.
- Drive operational excellence across all properties.
- Establish annual business plans, budgets, and operational targets for all units.
- Lead expansion, pre-opening, and transition projects across the group.
- Identify opportunities for revenue enhancement and cost optimization.
Multi-Property Operations Management
- Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
- Ensure consistent implementation of brand standards, SOPs, and guest service protocols
- Monitor operational KPIs and drive performance improvements across all properties
- Conduct regular property reviews and operational audits
- Ensure seamless coordination between units and corporate functions
Financial & Commercial Performance
- Drive achievement of annual revenue and EBITDA/GOP target
- Monitor departmental productivity, payroll percentages, and operational cost
- Ensure optimal utilization of resources and budget
- Review daily, weekly, and monthly business performance report
- Work closely with Revenue Management and Sales teams to maximize RevPAR, ADR, occupancy, banquet revenue, and F&B profitability
- Lead cost-control initiatives without compromising guest experience
Guest Experience & Brand Standard
- Champion a culture of exceptional guest service across all properties
- Monitor guest satisfaction scores, online reputation, and review platforms
- Drive service recovery initiatives and customer experience enhancement programs
- Ensure consistent luxury hospitality standards across the portfolio
Leadership & Talent Development
- Lead, mentor, and develop General Managers and senior leadership teams
- Build a high-performance culture focused on accountability and results
- Drive succession planning and leadership development initiatives
- Participate in key leadership hiring decisions across the group
- Ensure strong employee engagement and retention practices
Operational Compliance & Risk Management
- Ensure compliance with statutory, legal, safety, and hospitality regulations
- Oversee quality assurance, audit compliance, and risk mitigation measures
- Ensure adherence to food safety, fire safety, and security standards
- Manage crisis situations and business continuity planning
Pre-Opening & Expansion Projects
- Lead all hotel pre-opening activities from an operations perspective
- Support project teams in planning manpower, operating supplies, equipment, and budgets
- Ensure smooth launch and stabilization of new hotels and hospitality ventures
- Develop operational readiness plans for all upcoming projects
Business Development Support
- Provide operational inputs for acquisitions, management contracts, and new developments
- Participate in feasibility studies and market evaluations
- Identify new business opportunities and operational efficiencies
Required skills
- food safety
- leadership
- customer experience
- operational excellence
- quality assurance
- guest service
- business development
- safety regulations
- risk management
- crisis management
- leadership development
- equipment
- cost control
- restaurants
- strategic leadership
- budgets
- revenue management
- statutory compliance
- results
- budget management
- succession planning
- talent development
- cost optimization
- manpower planning
- market evaluations
- fire safety
- guest experience
- sops
- business goals
- feasibility studies
- accountability
- employee engagement
- operational strategy
- sales teams
- legal compliance
- financial performance
- luxury hospitality
- revpar
- adr
- expansion projects
- operational readiness
- ebitda
- brand standards
- risk mitigation
- security standards
- business continuity planning
- acquisitions
- business plans
- hotels
- operational efficiencies
- commercial performance
- resource utilization
- new developments
- operational audits
- corporate functions
- occupancy
- high-performance culture
- operational kpis
- resorts
- performance improvements
- audit compliance
- online reputation
- growth plans
- senior leadership teams
- operational targets
- revenue enhancement
- general managers
- operational compliance
- brand standard
- hiring decisions
- hospitality businesses
- new hotels
- pre-opening
- operating supplies
- revenue target
- transition projects
- operational cost
- multi-property operations
- guest service protocols
- property reviews
- gop target
- departmental productivity
- payroll percentages
- business performance report
- banquet revenue
- f&b profitability
- guest satisfaction scores
- retention practices
- hospitality regulations
- pre-opening activities
- hospitality ventures
- management contracts
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