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Vice President Operations
Job description
Key Responsibilities
Strategic Leadership
- Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.
- Drive operational excellence across all properties.
- Establish annual business plans, budgets, and operational targets for all units.
- Lead expansion, pre-opening, and transition projects across the group.
- Identify opportunities for revenue enhancement and cost optimization.
Multi-Property Operations Management
- Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
- Ensure consistent implementation of brand standards, SOPs, and guest service protocols
- Monitor operational KPIs and drive performance improvements across all properties
- Conduct regular property reviews and operational audits
- Ensure seamless coordination between units and corporate functions
Financial & Commercial Performance
- Drive achievement of annual revenue and EBITDA/GOP target
- Monitor departmental productivity, payroll percentages, and operational cost
- Ensure optimal utilization of resources and budget
- Review daily, weekly, and monthly business performance report
- Work closely with Revenue Management and Sales teams to maximize RevPAR, ADR, occupancy, banquet revenue, and F&B profitability
- Lead cost-control initiatives without compromising guest experience
Guest Experience & Brand Standard
- Champion a culture of exceptional guest service across all properties
- Monitor guest satisfaction scores, online reputation, and review platforms
- Drive service recovery initiatives and customer experience enhancement programs
- Ensure consistent luxury hospitality standards across the portfolio
Leadership & Talent Development
- Lead, mentor, and develop General Managers and senior leadership teams
- Build a high-performance culture focused on accountability and results
- Drive succession planning and leadership development initiatives
- Participate in key leadership hiring decisions across the group
- Ensure strong employee engagement and retention practices
Operational Compliance & Risk Management
- Ensure compliance with statutory, legal, safety, and hospitality regulations
- Oversee quality assurance, audit compliance, and risk mitigation measures
- Ensure adherence to food safety, fire safety, and security standards
- Manage crisis situations and business continuity planning
Pre-Opening & Expansion Projects
- Lead all hotel pre-opening activities from an operations perspective
- Support project teams in planning manpower, operating supplies, equipment, and budgets
- Ensure smooth launch and stabilization of new hotels and hospitality ventures
- Develop operational readiness plans for all upcoming projects
Business Development Support
- Provide operational inputs for acquisitions, management contracts, and new developments
- Participate in feasibility studies and market evaluations
- Identify new business opportunities and operational efficiencies
Required skills
food safety
leadership
customer experience
operational excellence
quality assurance
guest service
business development
safety regulations
risk management
crisis management
leadership development
equipment
cost control
restaurants
strategic leadership
budgets
revenue management
statutory compliance
results
budget management
succession planning
talent development
cost optimization
manpower planning
market evaluations
fire safety
guest experience
sops
business goals
feasibility studies
accountability
employee engagement
operational strategy
sales teams
legal compliance
financial performance
luxury hospitality
revpar
adr
expansion projects
operational readiness
ebitda
brand standards
risk mitigation
security standards
business continuity planning
acquisitions
business plans
hotels
operational efficiencies
commercial performance
resource utilization
new developments
operational audits
corporate functions
occupancy
high-performance culture
operational kpis
resorts
performance improvements
audit compliance
online reputation
growth plans
senior leadership teams
operational targets
revenue enhancement
general managers
operational compliance
brand standard
hiring decisions
hospitality businesses
new hotels
pre-opening
operating supplies
revenue target
transition projects
operational cost
multi-property operations
guest service protocols
property reviews
gop target
departmental productivity
payroll percentages
business performance report
banquet revenue
f&b profitability
guest satisfaction scores
retention practices
hospitality regulations
pre-opening activities
hospitality ventures
management contracts
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Company information
- Company
- Polo Hotels Group
- Location
-
India, West Bengal, Kolkata
India - Posted
- 3 weeks ago
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