Vice President, Attractions & Destination Experience Operations

Job Summary The Vice President (VP) leads end-to-end destination operations to deliver world-class, safe, and efficient guest experiences across attractions, rides, aquatic operations, entry operations, central zone operations, and shared services. The VP sets strategy and standards for guest flow, safety, staffing, show readiness, incident response, and quality across parks and zones. The role also ensures frontline service delivery and Voice of Customer management. The VP is also accountable for: * Overall operational performance and success across the destination, including guest satisfaction, safety, and financial results * Developing and implementing operational strategies aligned with the overall destination vision and goals * Creating and maintaining a culture of safety, efficiency, and guest service excellence * Leading, coaching, and developing a high-performing team of operations leaders and cast members * Collaborating with other destination leaders to ensure seamless guest experiences * Managing and controlling operational budgets, ensuring cost-effectiveness * Identifying and implementing continuous improvement initiatives * Ensuring compliance with all relevant regulations and policies Responsibilities * Lead the development and execution of operational strategies to achieve destination goals related to guest satisfaction, safety, and financial performance. * Establish and maintain operational standards and procedures, ensuring consistency and quality across all areas. * Provide leadership and direction to a team of operations leaders and cast members, fostering a culture of teamwork, accountability, and continuous improvement. * Manage operational budgets, ensuring cost-effectiveness and efficient resource allocation. * Monitor operational performance, identifying areas for improvement and implementing corrective actions. * Ensure compliance with all relevant regulations and policies, including safety, health, and environmental standards. * Collaborate with other destination leaders to ensure seamless guest experiences and effective communication. * Oversee all aspects of attraction operations, including rides, aquatic operations, entry operations, central zone operations, and shared services. * Develop and implement strategies to enhance guest flow, minimize wait times, and optimize operational efficiency. * Establish and maintain a comprehensive safety program, ensuring the safety of guests and cast members. * Oversee incident response and management, ensuring timely and effective resolution of any operational issues. * Manage and control operational budgets, ensuring cost-effectiveness. * Ensure frontline service delivery and Voice of Customer management. Qualifications * Bachelor's degree in a related field. * 10+ years of progressive leadership experience in destination operations or a related field. * Proven track record of successfully leading and managing large-scale operations. * Strong financial acumen and budget management skills. * Excellent communication, interpersonal, and leadership skills. * Ability to think strategically and develop and implement operational strategies. * Demonstrated ability to build and lead high-performing teams. * Knowledge of safety regulations and best practices. * Experience with guest service and experience management. Additional Information * This position is located on-site. * This position is full-time. * This position requires occasional travel. * This position reports to [Reporting Manager].