Insurance Agent / Insurance Clerk (m/f/d)

Ralph is building the operating system for residential real estate. The market is huge, and it's still largely run on file folders, Outlook, and USB sticks. We are the first AI Property Manager running on our own operating system, managing buildings end-to-end with it. Ralph OS automates payments, accounting, compliance, and communication. AI agents prepare the work, and our team approves it. Property management is our entry point. The goal is the new infrastructure for the entire category, with fintech, insurance, and financing on the same platform. Today, we manage over 10,000 residential units and are growing rapidly, organically and through acquisitions. You will get responsibility early on, and what you build will be used directly in our daily operations.

Your Role

We are further expanding our insurance business and are looking for an experienced brokerage personality to take responsibility for our claims department. You will ensure that claims are processed quickly, cleanly, and fairly for homeowners' associations and property managers, working closely with our Head of Insurance. With a growing portfolio, you will have the opportunity to build and lead your own team in the long term.

Your Tasks

• Independent management and handling of claims, particularly in building insurance

• Coordination of all parties involved: homeowners' associations, property managers, insurers, and loss adjusters

• Advising homeowners' associations on insurance and claims matters

• Development and continuous improvement of efficient processes in claims management

• Close collaboration with Insurance, WEG (Homeowners' Association) Administration, and Property Management, and input for the improvement of our processes and software

   

What You Bring

• Professional Experience: at least 5 years as an insurance broker

• Education: a completed vocational training as an Insurance and Finance Clerk (Kaufmann / Kauffrau für Versicherungen und Finanzen)

• In-depth experience in claims management

• Willingness and aptitude to lead a team in the long term

• Bonus: Experience in a startup or Insurtech environment

• Structured way of working, high commitment, and self-responsibility

• Strong communication skills & openness to new challenges and digital tools

• German: C2 & English: B2

   

What We Offer

• Modern Setup: MacBook, iPhone, and modern tools from day one

• Independent work without micromanagement

• Hybrid working with clearly regulated office days (2 days in the office)

• Urban Sports Club subsidy

• Regular team events, team lunches, and drinks in the office

   

Application Process

1. Intro Call (approx. 30 min.) with Recruiting

2. Technical Interview (approx. 30 min.)

3. Technical Interview and Case Study

4. Final Interview with Management

5. Offer

    

Key Details

• Location: Berlin

• Employment Type: Employee

• Working Hours: Full-time

• Work Model: Hybrid

• Office Arrangement: 2 days per week in the office at Marienburger Str. 24, 10405 Berlin, rest remote

• Reports to: Head of Insurance

We welcome applications from everyone, regardless of age, gender, origin, religion, disability, or sexual identity.

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