Sales Associate with Growth Opportunities – H&M Gent (Langemunt) 24u

Over de functie

As sales associate, you are responsible for providing an excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide support and guidance. You use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You also take care of replenishing and maintaining clothing, presentation, and contribute to a clean and tidy sales floor and back of house. You work closely with the rest of your store team to offer an excellent customer experience.

Een dag in het leven

Working at H&M means that no day is the same, but a typical day consists of the following responsibilities:

Klantverkoop en winst

• Provide excellent customer service: welcome and guide customers through the store & OMNI experience as soon as it's available, support them with direct customer service.
• Be prepared to engage in conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories & products throughout the entire store.
• Sell our products effectively to customers.
• Actively promote and sell our loyalty app (Hello Member) & sustainability initiatives in-store.
• Represent yourself and the H&M brand positively during all interactions with customers.
• Support the store management team in commercial or operational actions to achieve sales targets.

Algemene informatie

Mode- en trendbewustzijn

• Stay up-to-date with the fashion landscape, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product and fashion knowledge to share relevant information with customers.

Team & Ontwikkeling

• Maintain and share your knowledge and skills in the areas of service, fashion, and store activities with colleagues.
• Familiarize yourself with all procedures, routines, and legal requirements throughout the store.
• Give and receive feedback with colleagues to learn, develop, and support each other.
• Participate in available onboarding, introduction processes & training courses that are relevant to your role and future development.

Retail Operations/ Visuele & Commerciële uitvoering

• Complete the entire clothing cycle from unpacking and replenishing to steaming and taking care of good clothing maintenance.
• Operate cash registers and assist with visual merchandising according to best practices and procedures.
• Contribute to a clean and tidy sales floor and back of house (including storage rooms).
• Support the presentation, execution, and maintenance of attractive displays, clear trends, and stories according to visual and commercial guidelines.
• Maintain good inventory levels with replenishment routines on the sales floor.
• Sustain best practices for all in-store OMNI Services & in-store technical services/tools, etc. (Instore Care App, Click & Collect, Smart Store, etc).
• Support opening and closing of the store.
• Familiarize yourself with all H&S guidelines and legal requirements that apply to the role and responsibilities.