Sales Assistant H&M - Turnhout (at least 24 hours)

About the role

This role involves a flexible schedule of at least 24 hours per week that can increase to 35 hours per week. We are looking for a colleague who is willing to work flexibly, including weekends, shopping days, and peak periods, and who wants to engage long-term in a dynamic retail environment.

A day in the life

As a sales assistant, you are responsible for providing excellent customer service: welcoming customers, advising, and guiding them with your fashion and product knowledge. You ensure a tidy store by restocking clothing and maintaining the presentation. Together with your team, you contribute to optimal customer experience.

Working at H&M means that no day is the same, but a typical day consists of the following responsibilities:

Sales and profit:

• Excellent customer service provide: welcome customers and guide them through the store & OMNI experience as soon as it becomes available, support them with direct customer service.
• Be prepared to have conversations with customers to guide them through our fashion trends, stories, and products throughout the store, and so provide excellent customer service.
• Actively promote our customer loyalty app (Hello Member) & sustainability initiatives in-store.
• Support the store management team with commercial or operational actions to achieve sales targets.
• Jezelf and the H&M brand positively represent during all interactions with customers.

Fashion and trend awareness:

• Stay up-to-date on the fashion landscape, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product and fashion knowledge to share relevant information with customers.

Team & Development:

• Maintain and share your knowledge and skills in the areas of service, fashion, and store activities with colleagues.
• Give and receive feedback with your colleagues to learn, develop, and support each other.
• Participate in relevant available trainings, such as; Onboarding, introduction processes & training courses that are relevant for your role and future development.