Venue Manager

Our client
A leading, family-owned hospitality group renowned for vibrant dining experiences, exceptional food quality and a culture built on warmth, energy and genuine hospitality. With multiple venues in their portfolio including their flagship restaurant that consistently operates at peak volume — they are now seeking a seasoned and ambitious Venue Manager who can lead from the front and elevate performance across the group.

The role
This is your chance to run the group’s busiest and highest-profile venue — the heartbeat of the portfolio. It’s a fast-paced, high-volume environment that demands strong leadership, commercial capability and the ability to bring out the best in people.

You’ll balance hands-on service leadership with broader general management responsibilities in collaboration with the director team, contributing to the group’s operational excellence, culture and training standards. You’ll be deeply involved in shaping the guest experience, driving commercial performance and ensuring the quality of food, atmosphere and service reflects the group’s high expectations.

Key responsibilities:

• Lead the flagship venue with presence, confidence and energy — setting the cultural and service standard for the wider group.
• Create unforgettable customer experiences built on warmth, personality and consistently excellent food.
• Own daily operations, service flow and team performance — ensuring the venue runs smoothly at high volume.
• Drive commercial outcomes through strong understanding of labour, margins, cost of goods, sales trends and performance data.
• Partner with the owners to improve systems, embed training and uplift hospitality capability across the venue and the broader group.

What you’ll bring

• Proven leadership experience in a high-volume, quality-driven hospitality environment.
• A leadership style that blends coaching, accountability, energy and genuine care for your team.
• Strong commercial nous — comfortable analysing numbers, forecasting needs and driving profitability.
• The ability to read a room, elevate service, and create a warm and vibrant atmosphere guests love.
• A deep appreciation for great food and an understanding of how to protect and showcase quality.
• Calm decision-making under pressure and a hands-on approach to solving problems in real time.

What’s in it for you
This is a rare opportunity to take charge of the group’s busiest venue — the one that sets the pace, carries the energy and defines the brand. You’ll lead a passionate team, influence group standards and be part of a business that values quality, culture and high performance.

If you love the buzz of a full dining room, thrive on lifting people, and bring both commercial awareness and genuine hospitality to your leadership — this role will feel like home.