Valorx Support Engineer

Job Role: Valorx Support & Development Engineer

Experience: 3-6 Years

Location: Hyderabad, Bangalore

Key Skills: Valorx, L2/L3 Support for Valorx Applications, Salesforce

Job Description – Valorx Support & Development Engineer:

Role Summary:

We are seeking a skilled Valorx Support & Development Engineer to manage, enhance, and support the integration of Salesforce with Valorx across our business processes. The role requires expertise in Salesforce, Excel-based workflows, and Valorx applications, with the ability to troubleshoot issues, deliver enhancements, and collaborate with business users and technical teams.

Key Responsibilities:

Application Support:

o Provide L2/L3 support for Valorx applications and integrations with Salesforce.

o Troubleshoot user issues, analyze logs, and resolve functional and technical incidents within SLA.

o Coordinate with business stakeholders to capture, prioritize, and resolve issues impacting operations.

o Create and maintain documentation, SOPs, and knowledge articles for recurring issues.

Development & Enhancements:

o Design, develop, and enhance Valorx solutions integrating Salesforce and Excel.

o Configure Valorx templates, mappings, and data flows as per business needs.

o Develop automation, validations, and optimizations to improve end-user experience.

o Collaborate with Salesforce development teams to align Valorx changes with platform strategy.

Process & Governance:

o Ensure compliance with deployment, change management, and incident management processes.

o Participate in release planning, testing, and production deployment activities.

o Provide training and user guidance for Valorx adoption

Required Skills & Qualifications:

• Strong experience with Salesforce (Sales Cloud/Service Cloud) data models and workflows.

• Hands-on knowledge of Valorx Workbooks and Applications (design, configuration, optimization).

• Proficiency with Excel (advanced formulas, macros, data analysis).

• Experience in L2/L3 application support, troubleshooting, and incident resolution.

• Understanding of APIs, integration patterns, and data management in Salesforce.

• Excellent communication skills to interact with business stakeholders and technical teams.

Preferred Skills:

• Salesforce Admin or Developer certification.

• Exposure to Apex, Lightning Components, SOQL for Salesforce customizations.

• Familiarity with Agile methodology and tools (JIRA, Azure DevOps, etc.).

• Experience in automation scripts (Python, VBA, etc.) to improve Excel/Valorx productivity.

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 3–6 years of experience in Salesforce ecosystem with at least 1–2 years working on Valorx.