Aviation Indeed
1 year ago
Travel Process Associate
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- Aviation Indeed
- Location
- India India
- Posted
- 1 year ago
Job description
Job Title: Associate/ Sr. Associate Contact Centre Industry: Airline Location: Haryana Job Type: Full time Minimum qualification: Graduation Experience: 3+ years' experience in Travel customer service process/operations Roles & responsibilities:
- Manage and resolve customer complaints
- Record customer queries/inquiries
- Identify and escalate issues to supervisors
- Provide product and service information to customers.
- Recognize, document, and alert the management team of trends in customer calls
Skills & Attributes
- Should be flexible with 24/7 working environment.
- Good communication skills (Verbal and Written).
- Working knowledge of GDS Amadeus is Must.
- Working knowledge of MS Office Excel, Word and PowerPoint.
- Should have been part of customer service processes (Voice/Email)
- Note: Aviation Indeed does not charge any fee for interviews or recruitment from candidates. Report any such fraudulent incident to [email protected]
Required skills
Interested in this position?
Create your free account and tailor your CV to match this job.