Travel Customer Support Specialist

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience. Key Responsibilities Respond promptly and professionally to client inquiries via email, phone, and messaging platforms Assist with travel bookings, changes and cancellations as needed Provide accurate and timely information to clients regarding their travel plans and any issues that may arise Offer solutions and alternatives when necessary to ensure a positive travel experience for our clients Maintain confidentiality and handle sensitive information with discretion Key Skills and Qualifications High school diploma or equivalent required Excellent communication and problem-solving skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong attention to detail and organizational skills Ability to learn and adapt quickly to new systems and processes Familiarity with Microsoft Office Suite, particularly Excel and Outlook, is an asset Travel industry experience or education is an asset but not required