Training and Programme Officer

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the role:

This position will play a crucial role in enhancing our team's capabilities by providing comprehensive support in the development and execution of library-related training and programs/activities. These initiatives are designed not only to upskill our staff members, enabling them to thrive in their roles, but also to ensure that we meet and exceed our contractual deliverables with our esteemed clients. By fostering a culture of continuous learning and professional growth, this role will contribute significantly to the overall success and efficiency of our operations.

Develop and assess training resources, encompassing guides for the library system, while also crafting additional materials like manuals and engaging presentation slides.

Organize and conduct engaging training sessions for staff, focusing on onboarding procedures as well as continuous development programs that feature interactive workshops and tailored individual or group learning experiences.

Engage in train-the-trainer sessions when necessary. Work together with external partners as required for Library Programs and Activities. Assist in the planning and execution of reading and literacy programs designed for specific target audiences, whether at customer sites or online. Aid in the creation of reading programs.

Provide administrative support for the organization and implementation of all reading and literacy programs and activities.

Requirements

What you need to succeed in this role:

• Candidates must possess at least a minimum of a diploma from an accredited institution.
• Certification from ACTA or ACLP is preferred.
• Having demonstrated experience as a trainer would be beneficial.
• Proficient computer skills, Microsoft Office suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Familiar with digital, internet and social media online tools and platforms
• Knowledge of library systems and exposure to eLearning tools an advantage
• Capable of handling multiple tasks simultaneously, prioritizing effectively, and managing time efficiently.
• Excellent interpersonal, communication, and presentation abilities

Duties and responsibilities of your role may change from time to time to meet the needs and requirements of the business.

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to