Trainee Technical Support Representative - Contract (3 months)

Trainee Technical Support Representative Job Location - Bangalore/Hyderabad Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 0 to 3 years Mandatory Experience - 1 year of International Voice experience What you'll be doing: Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. Queries can be of a technical & non-technical nature. Acknowledging and resolving customer complaints & determining the cause of the problem; implement the best solution. Following communication procedures, guidelines, and policies. Maintaining and updating customer records. Diagnosing and troubleshooting technical issues. Escalating issues to the appropriate team when necessary. Identifying and suggesting improvements to procedures. Training and providing support to new team members. Skills Required: Excellent communication skills (both verbal and written). Ability to work independently and as part of a team. Strong problem-solving skills. Ability to handle difficult customers. Proficiency in using computers and relevant software. Ability to work under pressure and meet deadlines. Education: Any Graduate Benefits: Training will be provided.