Trainee Customer Service Representative / Customer Success Manager (Career Changers Welcome) (m/f/d)

We are looking for new employees (m/f/d) in the area of Customer Success Management to support us in maintaining contact with our customers, organizing our projects smoothly, and actively shaping our goal of sustainably strengthening German industry.

If you are communicative and enjoy speaking with customers, this position is perfect for you. 
You will maintain contact with our existing customers, record their requests, and work closely with our online marketing team to ensure the satisfaction of our existing customers.

Do you have no prior experience in online marketing or customer service? – No problem!
If you don't have any professional experience yet, you have the opportunity to learn the online marketing trade from scratch with us. Through our modern internal training area, we can quickly impart the knowledge you need for your new role as a Customer Service Representative (m/f/d) at Schulze Marketing GmbH. We will provide you with comprehensive know-how so that after our internal further training, you can work independently with our customers.

Areas of Responsibility (all after extensive onboarding):

• Regular feedback calls with our customers regarding the progress of our collaboration

• Answering customers' content-related questions about the progress of the collaboration (by phone and in writing)

• Providing email support for incoming inquiries from existing customers

• Ensuring and improving customer satisfaction 

About Us

Schulze Marketing is an agency that works with full commitment to strengthen and further develop German industry. We support our clients in acquiring orders and employees through online marketing, as well as in digitizing internal processes.

Career changers are warmly welcome! The onboarding phase typically lasts 2-4 weeks.
Salary: Trainee Customer Service Representative / Customer Success Manager (m/f/d): €3,600 gross per month.
Opportunities for further development and advancement are available.

If you would like to have more information about our company and your career at Schulze Marketing, you can find it at karriere.schulzemarketing.de.

Your Benefits with Us

• Good remuneration above the industry average.

• Extensive internal training: Through our internal training system, you will learn everything you need for your new role with us in the company.

• Excellent opportunities for advancement: We will continue to grow strongly over the next few years.

• A great working atmosphere: A positive environment is important to us. The interaction among colleagues is very collegial and family-like. We all pull together.

• A dynamic team in a motivating work environment.

• A secure job: Every person we hire is intended to grow with us long-term. The goal of every hire is permanent employment.

• First-class office equipment: We work exclusively with modern technology and work equipment.

• Completed vocational training or a completed degree (no professional experience required)

• Analytical-methodical and structured thinking, organizational skills, results and solution orientation, as well as strong team orientation paired with a confident demeanor, an independent work style, and a high degree of communication skills

• Professional experience in customer service, customer communication, or customer success is an advantage, but not strictly required

• The ability to follow existing processes and actively develop them further

• Quick comprehension and high discipline

• Strong communication skills and a keen sense for precision

• Clean and error-free written expression in German

• Good handling of performance pressure