Tier 2 Technical Support Agent (Servers)

Location: Remote | Schedule: Tues–Sat or Sun–Thurs (2 PM–10 PM or 1 PM starts, with rotating on-call coverage) Department: Technical Support | Reports to: Support Lead Help Keep Restaurants Running — One Solution at a Time Are you the person everyone turns to when tech goes sideways — and you love being that person? Do you thrive in high-pressure situations, solving problems that others can’t? If so, you might be exactly who we’re looking for. At Science On Call , we support restaurants by keeping their technology running smoothly. As a Tier 2 Technical Support Agent (Servers), you will be the go-to expert for our restaurant partners, providing top-notch technical support and troubleshooting for their servers. This role is all about being the calm in the storm, the voice of reason when things go awry. If you have a passion for problem-solving, a knack for communication, and a desire to make a real difference in the lives of our restaurant partners, we want to hear from you. Key responsibilities: • Troubleshoot and resolve technical issues related to servers, including hardware and software problems • Collaborate with restaurant partners to understand their technical needs and provide personalized support • Develop and maintain a deep understanding of our technology stack and its applications • Work closely with the Support Lead to prioritize and resolve complex technical issues • Participate in on-call rotation to provide 24/7 support to our restaurant partners • Stay up-to-date with the latest technology trends and advancements to continuously improve our support services • Be an ambassador for Science On Call, embodying our values of empathy, integrity, and innovation. What we offer: • Competitive compensation package • Comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and more • Ongoing training and professional development opportunities • A dynamic and supportive work environment • The satisfaction of knowing you’re making a real difference in the lives of our restaurant partners. If you’re ready to join a team that’s passionate about supporting the restaurant industry, apply now!