Therapy Support Specialist

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world's first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. As a Therapy Support Specialist, you will play a crucial role in representing Noctrix. You will work closely with patients and clinicians to provide an exceptional onboarding experience through personalized activation sessions, as well as proactive and reactive remote therapy support via phone and video calls, text, email, and chat. Your consultative approach will ensure the smooth and successful use of Nidra therapy. Additionally, you will capture clinical support needs, provide valuable feedback to the marketing, sales, and product development teams, and collaborate with clinicians and functional organizations to define additional training requirements. This position offers the flexibility to work remotely and reports to the leader of Customer Care. Responsibilities:

• Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
• Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product
• Capture therapy support needs and provide valuable feedback to the product management and development teams
• Collaborate with clinicians and functional organizations to recommend content for training courses and materials
• Maintain existing relationships with patients, as well as our clinical and business partners
• Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management

Requirements:

• High school diploma required
• An associate or bachelor's degree in biology or a health-related field is encouraged, but not required. Experience working with patients, clinicians, and/or healthcare organizations is preferred.