Temporary Collaboration for Customer Service and Purchase Experience - Full-time

What is expected of a Customer Service and Purchase Experience Collaborator?

While every IKEA collaborator needs passion to sell and a desire to understand their customers, in the case of a Customer Service and Purchase Experience Collaborator, your main task will be to pay attention to details, expectations, and motivations that drive someone to buy. In addition to all comments, suggestions, or complaints they may present during their stay at IKEA.

You will have an active role to respond to customers, create purchase experiences, and commerciality, focusing on the area of "cambios y devoluciones" and "servicios". You will be one of our brand representatives.

What would your missions be?

• Understanding customers is most important. Why? Because it will be the key to building a purchase experience as good, that creates a real connection with them.
• On one hand, it will allow you to organize better for colleagues to be in the right place, at the right time, and with the message that customers need.
• On the other, knowing what customers want or expect during their visit to IKEA, since you must propose new commercial opportunities. Small ideas that make big changes in customer experience.
• You will analyze the flow of "IKEA customer experience", what attracts them most? What makes them enter the store? Where does it start and where does it end? And more.
• You will have contact with external and internal suppliers, to follow up on agreements and contracts that ensure correct operation of the store.
• Coordinate with the team to keep each operational area running correctly, so that Purchase Experience is the best, according to Commercial Review requirements.
• You must be aware that purchase tools are available at the right place and time.
• As you know, values are what matter most. So, you will have to know the IKANO Conduct Code as well as educate and train all colleagues and external service providers. Roll with your knowledge.
• This is more than a mission, it's a commitment: improve daily life for most. Since you must act as a responsible partner within the store and outside, positively impacting people and the planet.