Telesales Specialist

Job Summary: The Tele Sales Specialist is responsible for generating sales through outbound and inbound calls, promoting company products/services, converting leads into customers, and maintaining strong customer relationships. The role focuses on achieving sales targets while ensuring excellent customer experience. Key Responsibilities: 1. Lead Handling & Calling Make outbound calls to prospective customers from provided database Handle inbound enquiries and convert them into sales Identify customer needs and preferences Provide product/service information and demos as needed Maintain accurate records of all interactions with customers. 2. Sales Conversion Convert leads into customers through effective communication, negotiation, and closing skills Utilize company-provided tools and resources to support sales efforts. 3. Customer Relationship Building Develop strong relationships with existing customers through regular follow-ups, issue resolution, and proactive customer service Identify opportunities for upselling/cross-selling and provide relevant product/service information. 4. Sales Performance Monitoring Track and analyze sales performance against targets Monitor and adjust sales strategies as needed to achieve goals.