Telephone Customer Advisor (m/f/d)

Telephone Customer Advisor (m/f/d) - Full-time | Munich

On behalf of our partner company in Munich, we are looking for you as a "Telephone Customer Advisor (m/f/d)" as soon as possible.

Tasks

• As a customer advisor (m/f/d) in travel insurance, you will support policyholders by telephone and in writing, and guide them to a successful resolution.
• You will coordinate assistance measures such as hospital stays, medical treatments, and medical repatriations in close coordination with international partners.
• Furthermore, you will be in regular contact with insurance companies, medical service providers, and other stakeholders, ensuring smooth case processing.
• You will review individual concerns, find suitable solutions, and empathetically guide your customers through challenging situations.
• In addition, you will carefully document all processes and contribute to a high level of service quality in the international assistance environment.

Qualification

• You have completed vocational training as a Kaufmann für Tourismus und Freizeit (m/f/d) [Travel and Leisure Clerk], Kaufmann für Dialogmarketing (m/f/d) [Customer Dialogue Marketing Clerk], Hotelfachmann (m/f/d) [Hotel Specialist], Medizinischer Fachangestellter (m/f/d) [Medical Assistant], or have a comparable qualification.
• Ideally, you have professional experience as a customer advisor (m/f/d), service center employee (m/f/d), travel agent (m/f/d), or customer service employee (m/f/d) – career changers from service-oriented fields are also welcome.
• Enjoyment of customer contact and a solution-oriented and service-oriented approach to work are required, ideally with experience in the tourism, insurance, healthcare, or aviation sectors.
• In addition, you are willing to work shifts and weekends – attractive bonuses are of course offered for this.
• Very good German language skills and good English language skills at least at B2 level are important.

Benefits

• Modern Office: Top-equipped office spaces with an in-house canteen.
• Top Onboarding: Structured induction and experienced colleagues from the department.
• Appreciative Work Culture: The department places great value on positive collaboration.
• Development: There are numerous internal training and development opportunities within the company.

Do you find the job profile interesting? Then we look forward to your application. For any questions, Simon Schneider is available at 089 954 287 111.

Find Jobs in Germany on Arbeitnow