Customer Service Representative (m/f/d) Retention - France

About IONOS

At IONOS, we don't just manage servers, we shape the digital future for over 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure: from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us: Digital decision-making freedom for Europe and real impact for small and medium-sized enterprises (SMEs) and large corporations. We work in agile teams, rely on transparent structures, and believe that excellence and innovation can only emerge with true team spirit.

Ready for your next step? Become a part of IONOS and grow with us.

Area of Responsibility

At IONOS, our commitment is simple: to ensure our customers' success. Our mission is to support entrepreneurs in their digital development and contribute to the success of their businesses.

One of our main tasks is to provide our customers with quality service, available 24/7. We attach great importance to our customers and work towards gaining and maintaining their trust. We are proud of our customer service team, which has been recognized and awarded multiple times for its exceptional performance.

Your Role:

Ensure a quality connection with our customers and strengthen their loyalty.

Your main tasks

• Manage customer relationships proactively and personalized.
• Contact customers with the goal of extending existing contracts.
• Highlight the company's products and services, emphasizing their relevance and added value.
• Explain and adapt our offers to the specific needs of customers.
• Provide responsive service via various channels: inbound/outbound calls, emails.
• Effectively meet customer expectations, resolve their issues, and enhance their satisfaction.

Qualifications

• Fluency in French
• Solid communication skills to establish a lasting and trusting relationship with our customers.
• Proficiency in IT tools to navigate our internal systems, analyze customer data, and quickly identify retention opportunities.
• Listening skills, empathy, and the ability to persuade.
• Interest in sales with negotiation skills to present attractive offers.
• A true team spirit to achieve company objectives together.

Benefits

• Hybrid work model with the possibility of remote work.
• At certain locations, a subsidized canteen and various free drinks.
• Modern office spaces with excellent transport links.
• Modern office spaces with excellent transport links.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Health offers such as sports and health courses.

Note on Application

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic and social origin, religion, disability, age, or sexual orientation and identity, physical characteristics, marital status, or any other criterion irrelevant to the job according to applicable law.

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