Verita HR
1 month ago
Telecommunications Support Engineer @ Verita HR
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Company information
- Company
- Verita HR
- Location
- Polska, małopolskie, Kraków Poland
- Posted
- 1 month ago
Job description
We are looking for an experienced Senior Contact Center Engineer to join a global technology team responsible for supporting and maintaining business-critical contact center and voice services. The role focuses on production support, incident resolution, system monitoring, and ensuring high availability of the contact center environment.
- 6+ years of experience supporting Contact Center / Telecom infrastructure.
- Strong hands-on experience with Genesys Cloud, Genesys Engage, SIP and SBC technologies.
- Experience with Oracle SBC or similar voice infrastructure.
- Good understanding of networking, carrier services and cloud-based contact center solutions.
- Strong troubleshooting, analytical and incident management skills.
- Familiarity with ITIL processes.
- Ability to work independently and collaborate with global technical teams and vendors.
- Very good written and spoken English.
– Prestigious position at one of the world’s largest banks
– Stable, long-term projects
– Competitive salary with a B2B contract
– Hybrid work (6 days per month from the office in Cracow)
– Private healthcare and multisport card
– Personal growth and development opportunities with the possibility to rotate between projects
– Referral program and company events
– Convenient parking
Recruitment process: an initial phone screening with our recruiter, followed by two interviews with the hiring managers
Hybrid work: 6 days per month from the office in Cracow
Required skills
- analytical skills
- troubleshooting
- parking
- recruiter
- canteen
- sip
- change management
- development opportunities
- personal growth
- networking
- itil processes
- performance
- incident management
- referral program
- system monitoring
- problem management
- hybrid work
- incident resolution
- free lunch
- b2b contract
- modern office
- company events
- production support
- private healthcare
- hiring managers
- phone screening
- multisport card
- l3 support
- telecom infrastructure
- genesys cloud
- service availability
- external vendors
- free coffee
- no dress code
- bike parking
- sport subscription
- cracow
- voice infrastructure
- technical escalations
- genesys engage
- global technical teams
- technical sme
- contact center engineer
- sbc technologies
- oracle sbc
- carrier services
- cloud-based contact center solutions
- global support model
- shift-based coverage
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