Sign up to save this job, get alerts, and apply with an optimized CV.

Log in Sign up free

Telecommunications Support Engineer @ Verita HR

Full Time 1680.00 - 2280.00

Job description

We are looking for an experienced Senior Contact Center Engineer to join a global technology team responsible for supporting and maintaining business-critical contact center and voice services. The role focuses on production support, incident resolution, system monitoring, and ensuring high availability of the contact center environment.

  • 6+ years of experience supporting Contact Center / Telecom infrastructure.
  • Strong hands-on experience with Genesys Cloud, Genesys Engage, SIP and SBC technologies.
  • Experience with Oracle SBC or similar voice infrastructure.
  • Good understanding of networking, carrier services and cloud-based contact center solutions.
  • Strong troubleshooting, analytical and incident management skills.
  • Familiarity with ITIL processes.
  • Ability to work independently and collaborate with global technical teams and vendors.
  • Very good written and spoken English.

– Prestigious position at one of the world’s largest banks
– Stable, long-term projects
– Competitive salary with a B2B contract
– Hybrid work (6 days per month from the office in Cracow)
– Private healthcare and multisport card
– Personal growth and development opportunities with the possibility to rotate between projects
– Referral program and company events
– Convenient parking

Recruitment process: an initial phone screening with our recruiter, followed by two interviews with the hiring managers
Hybrid work: 6 days per month from the office in Cracow

,[Troubleshoot and resolve complex incidents across contact center and voice platforms., Support and monitor production environments, ensuring service availability and performance., Coordinate technical escalations with internal teams, L3 support and external vendors., Support incident, problem and change management activities., Act as a technical SME and provide guidance to junior engineers., Identify opportunities for service and operational improvements., Work within a global support model, including shift-based coverage.] Requirements: Additionally: Sport subscription, Private healthcare, Free coffee, Canteen, Bike parking, Free lunch, No dress code, Modern office.

Required skills

analytical skills troubleshooting parking recruiter canteen sip change management development opportunities personal growth networking itil processes performance incident management referral program system monitoring problem management hybrid work incident resolution free lunch b2b contract modern office company events production support private healthcare hiring managers phone screening multisport card l3 support telecom infrastructure genesys cloud service availability external vendors free coffee no dress code bike parking sport subscription cracow voice infrastructure technical escalations genesys engage global technical teams technical sme contact center engineer sbc technologies oracle sbc carrier services cloud-based contact center solutions global support model shift-based coverage

Sign up to apply

Create a free account to apply for this job and get access to:

  • AI-powered CV optimization for this specific job
  • Save jobs and create custom alerts
  • See your CV match score for each job
Create free account Log in

Company information

Company
Verita HR
Location
Polska, małopolskie, Kraków
Poland
Posted
3 days ago
View all jobs at Verita HR

Find similar jobs

Explore more opportunities like this one.

Jobs in Poland

Interested in this position?

Create your free account and tailor your CV to match this job.

Create free account Log in