Placements24
2 weeks ago
Telecommunications Broadband Specialist
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Company information
- Company
- Placements24
- Location
- South Africa, Gauteng, Johannesburg, West Johannesburg, Soweto South Africa
- Posted
- 2 weeks ago
Job description
About the Role
Our client, a fast-growing telecommunications provider, is looking for a skilled Telecommunications Broadband Specialist to join their technical team in **Soweto, Gauteng**. This role is focused on the deployment, maintenance, and support of broadband network services, including fiber optic and DSL technologies. The ideal candidate will have hands-on experience with broadband access technologies, excellent troubleshooting skills, and a commitment to delivering reliable internet services to customers. You will be responsible for ensuring the performance and quality of our broadband network infrastructure in the **Soweto** area.
Key Responsibilities- Install, configure, and maintain broadband network equipment (e.g., DSLAMs, OLTs, routers, modems).
- Perform diagnostics and troubleshooting of broadband service issues for residential and business customers.
- Monitor network performance and identify potential bottlenecks or outages.
- Respond to service tickets and resolve customer-reported problems efficiently.
- Ensure compliance with network standards and quality of service parameters.
- Assist in the planning and implementation of network upgrades and expansions.
- Provide technical support to field technicians and customer service representatives.
- Maintain accurate documentation of network configurations and service issues.
- Adhere to all safety procedures and company policies.
- Matriculation or equivalent qualification.
- Technical qualification or certification in telecommunications, networking, or electronics.
- Minimum of 3 years of experience in broadband network operations or support.
- Proficiency with broadband technologies such as DSL, VDSL, Fiber-to-the-Home (FTTH).
- Experience with network testing equipment and diagnostic tools.
- Strong understanding of TCP/IP networking and routing principles.
- Good analytical and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Valid driver's license is an advantage.
- Our client offers a competitive annual salary, along with opportunities for overtime pay.
- Comprehensive medical aid and retirement fund benefits are provided.
- Access to ongoing training and development in the latest broadband technologies is available.
- This role is based in **Soweto**, offering a stable work environment with opportunities for career growth within the telecommunications sector.
- You will be an integral part of a team dedicated to providing high-speed internet services to the community.
Required skills
- customer service
- telecommunications
- teamwork
- training
- maintenance
- diagnostic tools
- development
- communication skills
- analytical skills
- competitive salary
- troubleshooting
- support
- driver's license
- diagnostics
- electronics
- problem-solving skills
- network
- medical aid
- certification
- networking
- tcp/ip
- safety procedures
- career growth
- technical support
- deployment
- routing principles
- network infrastructure
- company policies
- high-speed internet
- overtime pay
- specialist
- routers
- gauteng
- networking principles
- soweto
- fiber optic
- dsl
- broadband
- technical qualification
- modems
- ftth
- business customers
- bottlenecks
- service issues
- quality of service
- customer service representatives
- retirement fund
- matriculation
- network performance
- vdsl
- residential customers
- internet services
- field technicians
- network standards
- service tickets
- network configurations
- outages
- network upgrades
- olts
- network expansions
- broadband access technologies
- dslams
- broadband network operations
- broadband network support
- fiber-to-the-home
- network testing equipment
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