Telecom Incident Manager

Incident Manager at NOC Job Summary NOC Incident Manager will lead a team with the target to ensure that activities within the GNOC scope are executed, followed up and done accordingly to SLA and KPI’s. The Incident Manager will drive and secure all activities are performed on an adequate and timely basis for the different Stakeholders. The Incident Manager plays a critical role in maintaining network availability, service quality, and customer satisfaction. Their primary responsibility is to maintain the overall performance of the NOC team, ensuring that all tasks are completed efficiently and effectively. This includes managing and coordinating the activities of the team members, monitoring the progress of projects, and identifying potential issues or risks that may impact the achievement of goals. The Incident Manager will also be responsible for maintaining accurate records of incidents, including root cause analysis, and providing regular reports to stakeholders.