Telephone Advisor / Telephone Operator / Central Operator

• Type of employment: Full-time 35-hour telephone operator on shifts from 2 PM to 9 PM, permanent contract with a 4-month trial period (CNN TAXI) / 2 days off during the week (Mondays and Tuesdays) and working every Saturday and Sunday from 2 PM to 9 PM.

• Job location: 83 rue Jean Jaurès 69500 Bron

• Expected start date: As soon as possible

• Position accessible to recognized disabled workers

TL Taxi Lyonnais is a major, essential player in the mobility sector in the Rhône region and aims to continue its development while preserving its identity and values.

Our company is committed to quality through its ISO 9001 certification and is actively engaged in CSR (Corporate Social Responsibility) initiatives. The company is recognized for its seriousness and dynamism in the mobility market.

TL operates a central accessible 24/7, 365 days a year. Teams of operators take turns to ensure 24/7 service continuity.

You have significant experience in telephony, you are comfortable with processes, IT tools, or the map of Lyon and its surroundings.
You are an active and involved person, and crucially, you cultivate a positive mindset, then you should be part of our team.

We believe that the telephone operator plays a key role and is at the heart of TL's operational process. He/She is the guarantor of the quality and image we project to our clients.

That's why, upon your arrival, you will benefit from a one-day theoretical training. The next day, you will join the central team and be supported by a manager and a tutor. They will support you daily to answer all your questions. A detailed tracking sheet will be provided to ensure skill development and understanding of our processes.

But we don't stop there, as training is ongoing on the job to achieve autonomy.

And when you master the processes, we will offer you to work on your official schedule. You will have 2 days off during the week and you will work every Saturday and Sunday. The work shift is 7 hours, which corresponds to a full-time 35-hour week. The hours will most often be from 2 PM to 9 PM and from 6 AM to 1 PM when necessary.

Please note that before applying, you have considered working every weekend afternoon and having Mondays and Tuesdays as days off.

Your missions

• As a telephone operator, you play an essential role in our team by guaranteeing a quality service to our clients.

• Your missions include:

• Warm telephone reception: You will be the first point of contact for our clients, ensuring a welcoming and professional experience.

• Appropriate responses: You will respond to client requests by adapting to each situation, providing clear and precise information.

• Order processing: You will process and enter orders, whether direct calls or reservations, with efficiency and rigor.

• Order dispatch: You will be responsible for distributing orders to ensure a smooth and rapid service.

• Handling unforeseen events: In case of technical problems, you will ensure the continuity of service, thereby guaranteeing client satisfaction.

Your skills

• Significant experience: You must have solid experience as a telephone operator.

• Mastery of the French language: Excellent communication in French is essential.

• IT proficiency: You must be comfortable with IT tools to effectively handle requests.

• Team spirit and kindness: You respect your colleagues, clients, and partners, and you are committed to creating a positive work environment.

• Commitment to missions: You are ready to invest yourself fully in the tasks assigned to you, respecting procedures and always seeking to improve service quality.

• Willingness to learn and grow: You enjoy taking on challenges and are open to continuous learning.

• Professional attitude: Your seriousness and your attention to detail in your work are major assets.

• Diligence and punctuality: are essential for this position

Benefits

• Health insurance

• Public transport reimbursed at 50%

• Sundays and public holidays paid at a 25% premium

• Performance-based bonuses including quality and attendance, up to €250 gross/month

• Staircase progression: €100 salary increase if you validate a level, starting from 18 months of service.

Don't wait any longer to make this announcement your next professional challenge. Join us and contribute to a quality service within a dynamic and respectful team. Your experience, your know-how, and also your interpersonal skills (very important) will be valuable assets for our company!

If you want to know even more, click on this link:

https://www.linkedin.com/company/taxi-lyonnais1/mycompany/?viewAsMember=true

Find more English Speaking Jobs in France on Arbeitnow