IT Technician

- Graduate of technical professional school / secondary education / higher education;
- Must have a desire for self-improvement;
- Must have solid knowledge of troubleshooting, maintenance, and configuration of Laptops, Tablets, and Mobile Phones (Smartphones)
- Professional experience in the field, in a similar position or private practice (not as an employee) is an advantage (diagnosing defects of phones, tablets, laptops, installing operating systems, configuration, repairing equipment such as: Tablets, Smartphones, PCs, laptops, printers, configuring networking equipment—router, switch);
- Must have knowledge and/or specialization in electronics (is an advantage);
- Must have PC operation knowledge (MS Office);
- Must speak English – intermediate level;
- Must be sociable, charismatic, pragmatic, enthusiastic, dynamic, and have team spirit;
- Must have an optimistic disposition, believing that every problem has a solution;
- Possession of a Driver's License Cat. B (is an advantage)
- Willing to travel for business purposes, by plane or company car
- Knowledge of Wordpress (Posts, Plugins, Wordpress Migration, MYSQL)
- Visual acuity

!!! TO VALIDATE YOUR APPLICATION, PLEASE COMPLETE THE MINI-INTERVIEW ATTACHED TO THIS JOB AT THE END !!!

DUTIES:
1. Handling customer requests;
3. Mail administration (Creation, Reset, and modification)
4. Technical support for DMI IT clients: Printers, PCs, routers, Switches, Servers, card readers, specific client software, both hardware and software
5. Network diagnostics (Layer1-5)
6. Server administration and troubleshooting
7. Preparation of internal documentation
8. Preparation of official documents (Letters, Reports) with technical specifications
9. Preparation of internal documents (Service Reports, Findings Reports, Minutes of Meeting)
10. Simple scripting / automation
11. Possibility to coordinate the daily activity of technicians
12. Monthly client visits
13. Preparation of report according to the monthly check-in procedure
14. Coordination of web and mail service migration activities for new clients
15. Auditing new clients according to the client onboarding procedure
16. Guiding technicians (colleagues) and remote/on-site intervention when necessary
17. Service activities / work situations
18. Consulting activities for clients on IT services or equipment they need
19. Creation and administration of Bitdefender Gravity Zone accounts, client installation where needed, and adaptation of security policies according to client needs
20. Installation and administration of Active Directory, Unifi Controller (Ubiquiti), Qnap, FreeNAS
21. Installation and administration of routers and switches including Cisco, Aruba, and Ubiquiti

Computers and Servers:
- REMOTE (Anydesk) or ON-SITE intervention for client equipment (PCs, Printers, Switches, WIFI Routers, etc...)
- Acumen and knowledge in the field for rapid identification of a cause is an advantage.
- Use of measurement equipment (oscilloscope, multimeter, voltage sources, rework stations) (Is an advantage)
- Identification of potential problems / defects in computers, laptops, printers, switches, routers... (Is an advantage: Tablets, Smartphones);
- Configuration of network equipment / computer networks (Domain Servers, Linux .. etc - Is an advantage)
- The main activity is to provide service for equipment such as: PC, Printers, Laptops, Routers, Switches, Tablets, Phones.
- Replacement of screens, touchscreens, power connectors, power supplies, RAM, Hard Drives.
- Replacement of flash...etc on phones and tablets (Is an advantage) If you don't know, it's not a problem, anything can be learned : )
- Manages client product warranties (computers, laptops, printers);
- Manages departmental specific documents.
- Windows Server (Active Directory, DNS services, File-sharing)
- LINUX
- Compliance with internal procedures and creation of new procedures for work time efficiency (is an advantage)
- Posts on client websites: All sites are in WordPress.
- WordPress site migration (File transfer, Databases)
- Structured cabling, equipment installation (managed switches, UniFi Access Points, CISCO router)

!!! TO VALIDATE YOUR APPLICATION, PLEASE COMPLETE THE MINI-INTERVIEW ATTACHED TO THIS JOB AT THE END !!!

Printing:
- Installation, service, and technical assistance for printing equipment – copiers, multifunction devices, printers, and scanners
- Installation and configuration of printing software – equipment drivers, management, and authentication
- Activity takes place both at the company's headquarters and at our clients' premises
- Replacement of consumables (toners, image units, fusers, etc.)
- Replacement of Printer, Multifunction components (Paper tray rollers, ADF, Sensors, integrated boards, ...)
- Preparation of client reports
- Printer firmware updates
- Printer error remediation
- Hardware and software repairs for printing machines (copiers, multifunction devices, printers, and scanners)

!!! TO VALIDATE YOUR APPLICATION, PLEASE COMPLETE THE MINI-INTERVIEW ATTACHED TO THIS JOB AT THE END !!!

Benefits:
- Mobile phone
- Laptop
- Service car (if applicable)
- Gym membership
- Bonuses
- Medical services reimbursement (if applicable)
- Motivating salary
- Other benefits