Tehnician IT & Facility Management

Tehnician IT & Facility Management

The Technical Department has as its main goal the good functioning of the studio in relation to:

• IT equipment, specific peripheral equipment (domain-specific) and non-specific equipment
• Administrative, facility, maintenance, and logistical aspects - electrical installation, heating, air conditioning, proper functioning of any element related to the office space.
• Specific authorized management providers for the company

The Department functions based on principles of rapidity, proactivity, quality, communication, cooperation, and collaboration.

*Specific activities are valid for all locations belonging to the employer.

*Specific activities are also valid for franchise locations when they can be performed remotely.

1. Asistență tehnică și suport zilnic:

- Collaborates with trainers (physical, online, telephonic) to identify and resolve technical problems.

- Verifies the optimal functioning of equipment (TVs, cameras, printers, etc.) and notifies or solves issues as needed.

- Monitors the status of online models and ensures that images, sound, equipment functionality, internet connection, etc. are in accordance with studio standards and notifies trainers or solves issues as needed.

- Prioritizes affected models during streaming. The goal is to ensure that no model in its turn is hindered from performing its activity due to technical reasons. When problems arise for models in parallel from two different locations (main office and franchises), priority will be given to models from the main office (Iași).

2. Mentenanță și verificări periodice:

- Verifies Teams mail, WhatsApp, Trello, etc. (and/or other communication applications used by the company) for changes in procedures, requests, new information, and technical problems reported, then notifies as taken into account and an estimate for solving requests and technical problems.

- Ensures the proper functioning of PCs in the studio, including reinstalling operating systems and software.

- Desprafuieste and cleans PCs using a compressor.

- Repairs printers and other electronic equipment when necessary.

- Verifies and maintains technical infrastructure, such as lights, sockets, cable management, and other electrical components.

- Responsible for the proper functioning of technical equipment guarantees, keeps in touch with suppliers to expedite/repair/replace/receive products under warranty

3. Reparații și întreținere generală (Facility):

- Performs minor repairs in the studio, such as doors, handles, sanitary systems, etc.

- Installs or replaces internet cables and other network equipment.

- Repairs and updates specific devices (e.g., sex machines, etc.).

- Performs measurements and assists the team in projects of renovation.

4. Logistică și management:

- Receives packages and consumables, including assistance with unloading these

- Assists the cleaning team in organizing HORECA consumables.

- Parches and charges vehicles at charging stations.

- Participates in urgent purchases for the studio.

5. Activități adiționale:

- Helps configure and move equipment to rooms (e.g., sex machines, ring lights, decor).

- Offers support for the marketing team, including moderation on social media when necessary.

- Organizes the technical office and maintains its cleanliness.

- Creates or works reports or documents that aggregate necessary data for the management team or colleagues when needed and has access to these

- Creates and offers specialized training to colleagues from offices or franchises.

- Offers remote support (from the main office) to franchises.

- Communicates proactively, understands needs, offers feedback, and provides a forecast of time and task completion for colleagues in their own team, colleagues in other departments, and the management team.

- Continuously develops abilities and knowledge in the field of activity.

8. Abilități necesare:

- Technical knowledge (hardware/software).

- Problem-solving skills and equipment maintenance skills.

- Skills for working in different facility and office space maintenance activities

- Capacity for organization and multitasking.

- Availability for travel and support outside the standard program (as an exception, discussed beforehand)

Relaționare:

- Direct reports to the technical manager and/or location administrator.

- Collaboration with trainers, models, cleaning team, and other departments.

- Relations with third-party parties (collaborators, suppliers, couriers, etc.)