IT & Facility Management Technician

IT & Facility Management Technician

The technical department's main purpose is the proper functioning of the studio in relation to:

• IT equipment, specific (field of activity) and non-specific peripheral equipment
• Administrative, facility, maintenance, and logistics aspects - (basic) electrical, heating, air conditioning installation, proper functioning of any element related to the office space.
• Specific suppliers authorized by company management

The department operates on the principles of speed, proactivity, quality, communication, cooperation, and collaboration.

*The specific activities of the job description are valid for all positions belonging to the employer.

*The specific activities of the job description are also valid for franchise locations when they can be performed remotely.

1.Daily Technical Assistance and Support:

- Collaborates with trainers (in person, online, by phone) to identify and resolve technical issues.

- Verifies the optimal functioning of equipment (TVs, surveillance cameras, photos/videos, online streams, phones, tablets, etc.) and notifies or resolves where necessary.

- Monitors the status of online streams and ensures that the image, sound, functioning of additional equipment, internet connection, etc., are appropriate (according to studio standards) and notifies trainers and/or resolves where necessary.

- Always prioritizes models affected during their stream. The goal is that no model on shift is prevented from carrying out their activity due to technical reasons. When problems arising for models in parallel from two different locations (headquarters and franchises) need to be resolved, models from the main headquarters (Iași) will have priority.

2.Periodic Maintenance and Checks:

- Checks Teams mail, Whatsapp, Trello, etc. (and/or other communication applications used by the company) for procedure changes, requests, new information, and reported technical issues, then notifies that it has been acknowledged and provides an estimate for the resolution time of requests and technical issues.

- Ensures the proper functioning of PCs in the studio, including reinstalling operating systems and software.

- Dusts and cleans PCs using the compressor.

- Repairs printers and other electronic equipment when necessary.

- Checks and maintains the technical infrastructure, such as light bulbs, outlets, cable management, and other electrical components.

- Responsible for the proper functioning of technical equipment warranties, maintains contact with their suppliers for shipping/repairs/replacements/receipt of products under warranty.

3.Repairs and General Maintenance (Facility):

- Performs minor repairs in the studio, such as: doors, handles, sanitary systems, etc.

- Installs or replaces internet cables and other network equipment.

- Repairs and updates specific devices (e.g., sex machines, etc.).

- Performs measurements and assists the team in renovation projects.

4. Logistics and Management:

- Receives packages and consumables, including help with unloading them.

- Assists the cleaning team in organizing HORECA consumables.

- Parks and charges vehicles at the charging station.

- Participates in emergency purchases for the studio.

5. Additional Activities:

- Assists with the setup and relocation of equipment in rooms (e.g., sex machines, ring lights, decor).

- Provides support for the marketing team, including social media moderation, when necessary.

- Organizes the technical office and maintains its cleanliness.

- Creates or works on reports or documents that aggregate data needed by the management team or colleagues when necessary and accessible.

- Creates and provides specialized training to colleagues in the headquarters or franchise chain.

- Provides remote support (from the headquarters) to franchises.

- Communicates proactively, understands needs, provides feedback, and offers forecasts for the time and completion of tasks to colleagues in their own team, colleagues in other departments, and the management team.

- Continuous development of skills and knowledge in the field of activity.

8. Required Skills:

- Technical knowledge (hardware/software).

- Problem-solving and equipment maintenance skills.

- Skills in various facility and office space maintenance activities.

- Organizational and multitasking abilities.

- Availability for travel and support outside standard working hours (as an exception when needed and agreed upon in advance).

Reporting Structure:

- Reports directly to the technical manager and/or the location administrator.

- Collaborates with trainers, models, cleaning staff, and other departments.

- Liaises with third parties (collaborators, suppliers, couriers, etc.)