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IT Technician 24/7

Remote Entry Level

Job description

Ideal Candidate

Acrom team is growing! Three positions are available in the medium/advanced IT support team – remote and onsite software/hardware.

It is essential for the person who will join our IT team to have:

- Minimal IT knowledge, both software and hardware
- Attention to detail, rigor, organization, correctness, responsibility
- Synthesis ability, adaptability, team spirit, stress resistance, optimal time management
- Development ability and desire, involvement
- Completed high school studies
- Customer and problem-solving orientation
- Availability for shift work
- Communication skills in Romanian
- Category B driving license, minimum 2 years of experience

Considered an advantage:
- At least 1 year of experience in similar positions
- Experience in the HoReCa sector (Hospitality industry: Hotels, Restaurants, Cafes)
- Intermediate English level

Job Description

Provide specialized IT support to users, by phone and/or on-site interventions, for incident resolution
Shift work to ensure the 24/7 support model (each shift is 8 hours, 12 hours on weekends by rotation)

Responsibilities:
Handling requests and providing technical assistance to the Company's clients (email, phone, ticket registration and monitoring), both from the office and at client locations (Bucharest area and country-wide)
Fiscal printer service
Maintaining service quality within the terms agreed with the client (SLAs)

Benefits:

Employment contract for an indefinite period

Real opportunities for advancement within the company
Annual performance bonus based on results
Medical services package covered by the employer
Transport from the office to Pipera or Aurel Vlaicu metro station, provided by the company
Salary increase based on periodic and annual performance evaluation
Gym membership

ACROM is a Romanian company specialized in providing professional IT solutions and services to the local and international business environment. Founded in 2004, the company has solid experience in managing the entire IT project lifecycle, from concept, design, development, implementation, integration and configuration, to commissioning, administration and technical support. The company's objective is to deliver tangible results to its clients, at the highest quality level.

Innovation, teamwork, positive attitude, customer orientation and professionalism are values that we seek in every ACROM member. If you see yourself in the description, we invite you to join us!

Before applying for this position, please consult the Privacy Policy - Terms and Conditions by accessing http://www.acrom.ro/politica-de-confidentialitate/. By applying for this position, you give your consent / accept the Privacy Policy - Terms and Conditions.

We are always looking for new members who wish to develop in a company focused on innovation, initiative, quality and professionalism.

ACROM® is registered trademark of Antech Consulting SRL.

Company Description

ACROM is a Romanian company specialized in providing professional IT solutions and services to the local and international business environment. Founded in 2004, the company has solid experience in managing the entire IT project lifecycle, from concept, design, development, implementation,
integration and configuration, to commissioning, administration and technical support.

The company's objective is to deliver tangible results to its clients, at the highest quality level. Innovation, teamwork, positive attitude, customer orientation and professionalism are values that we seek in every ACROM member. If you see yourself in the description, we invite you to join us!

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Company information

Company
Acrom
Location
Bucuresti, Ilfov
Romania
Posted
22 hours ago

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