User Support Technician with Linux

At Sener, we wish to incorporate a User Support Technician into our team at our Tres Cantos (Madrid) center. We are a private engineering and technology group made up of more than 4,500 professionals and experts in over 100 technical disciplines with offices on five continents. We integrate our knowledge to find the best tailor-made solution for your needs. We specialize in solving technically complex projects. We analyze, create, design, plan, develop, advise, build, and operate high-tech solutions. What you will do:

• Diagnose and resolve technical problems, including hardware, general and specific software, and network connectivity issues.
• Log and track incidents in our helpdesk system.
• Collaborate with other team members to resolve technical issues.
• Prepare technical manuals for the installation and/or configuration of IT tools.
• Layout, installation, and configuration of user equipment.
• Installation and configuration of IT software tools.
• Use and maintenance of hardware and software inventory tools.

What we expect from you:

• Higher Vocational Training (FP Técnic@ superior) in Networked Computer Systems Administration or related studies.
• At least 4 years of experience in the position.
• Medium-high level of English.
• Solid handling and knowledge of the Linux environment: installation, administration, diagnosis, and incident resolution (essential).
• Advanced knowledge of Microsoft 365 (environment, basic administration, and support).
• Experience in the installation, configuration, and maintenance of equipment, operating systems, and applications.
• Ability to diagnose and resolve both hardware and software incidents.
• Experience using ticketing (ISTM) and incident tracking tools.
• Skill in efficiently managing user incidents, requests, and inquiries.
• Knowledge of preventive and corrective system maintenance.
• Collaborate in documenting solutions and work with other technical teams.
• Communication skills, user orientation, and teamwork.

What we offer: These are some of the benefits you will enjoy at Sener:

• Permanent contract.
• Join a multidisciplinary and highly qualified team participating in technologically innovative international projects.
• Continue your professional development with us and access a wide range of training (technical training, skills training, languages...).
• Take care of yourself with our physical and emotional well-being program: sports, workshops, physiotherapy, etc.
• Optimize your salary with our flexible remuneration plan (meal voucher, private health insurance, childcare vouchers...) and benefit from our life and accident insurance.
• Make your work flexible! We have flexible hours, a remote work policy, coworking spaces...
• Discount portal for you and a specific onboarding plan for our international employees.
• We promote equal opportunities, diversity, and inclusion for all people and are certified as a Family Responsible Entity (efr). Furthermore, through the Sener Foundation, we collaborate in activities that foster the pursuit of knowledge and contribute to the socially responsible development of engineering.

If you feel identified, we are waiting for you.... At Sener, we want to go as far as you want to go! #LI-NM1