Helpdesk Technician

We are looking for a Helpdesk Technician N1 to work in the client's offices in ARGANDA DEL REY.

Main tasks to be performed:

- User Support:
Onsite support at workstation: Apps, devices (PCs, Tablets), communications, cabling.
Ticket management (Requests, Incidents)
Ticketing: Attention, registration, classification, tracking and resolution in first call and/or escalation to higher level, of all incidents and user requests
Remote Support Tools for Users
Installation and relocation of workstation.

- User Management in Active Directory:
Unlock Users/Reset Passwords
Provisioning of Identities (adds, deletions, modifications)
Assignment of Permissions.
Management and maintenance of audiovisual rooms
Configuration and adjustment of devices.
Connection and review of cabling.

- Photocopiers / Printers:
Configure users for photocopiers.
Printing problems.

- Microinformatics tasks:
Control of inventory of computer equipment (PCs, mobile terminals, tablets, monitors, etc...).
Maintenance and updating of equipment plant: terminals, app updates, corporate template, licenses...

- WIFI: Support for users to manage and configure access to the wifi network.

Work modality: presence in Arganda del Rey (you will have help with travel expenses)
Working hours: Monday to Friday: 8:00 am to 5:00 pm (1 hour lunch break)