KI Industries
10 months ago
IT Support Technician
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Company information
- Company
- KI Industries
- Location
- México, Querétaro, Querétaro Mexico
- Posted
- 10 months ago
Job description
About KI Industries, Inc.
KI Industries, founded in 1964, is a global company specializing in the design and manufacturing of decorative plastic components and pressure die-casting parts for the automotive and white goods industries. With presence in the United States, Asia, and Mexico, we are recognized for our precision engineering, quality, and customer service.
In our Querétaro plants, we foster a collaborative, innovative, and continuous improvement-focused work environment, offering real opportunities for professional growth.
About the position:
In KI Mexico, we are looking for an IT Support Technician to join our Systems team to provide first- and second-level technical support to end-users, ensuring the efficient operation of equipment, software, and networks within the organization.
The ideal candidate is a analytical person with skills to resolve technical problems quickly, maintain clear communication with users, and ensure the continuity of technological services in plant and offices.
Main responsibilities:
- Provide technical support to end-users (on-site and remote).
- Install, configure, and maintain hardware, software, and peripherals.
- Perform preventive and corrective maintenance on computer equipment.
- Manage incidents and requests in the ticketing platform.
- Collaborate in documenting and updating internal procedures.
- Support network administration and incident resolution for connectivity issues.
Requirements:
- Bachelor's degree in Computer Systems, Information Technologies, Networks or Communications.
- Minimum experience of 2 years in providing technical support to end-users (hardware, software, and networks).
- Knowledge of system operating Windows.
- Experience with ticketing tools (ServiceNow, Service Desk, or others).
- Knowledge of networks LAN/WAN, VPN, DHCP, DNS and basic concepts of computer security.
- Capacity to diagnose and resolve technical problems quickly and efficiently.
- Communication and customer service skills.
- Desirable to have certifications ITIL Foundation or Microsoft Certified.
Location: Querétaro Industrial Park
Schedule: Monday to Friday, 8:00 - 17:30 hours
We offer:
- Compensations above the law
- Labor stability
- Ongoing opportunities for professional development in a global company
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