Operations Technician - Full-Time

RESPONSIBILITIES Follow-up and control of outsourced operational activities through TPAs for customer service, post-sales, and claims management of Life, Hospitalization, and Payment Protection products. Supervision of compliance with agreed SLAs and KPIs with TPAs, through the analysis of operational reporting and participation in monthly follow-up meetings. Coordination and preparation of annual operational audits to external providers, as well as tracking of plans for process improvement and optimization. Monitoring and control of claims processing and resolution, including communication with customers and stakeholders. Identification and mitigation of potential risks and issues related to operational activities. Development and implementation of procedures and guidelines for operational processes. Participation in the development and maintenance of internal controls and risk management policies. Collaboration with other departments to ensure alignment and integration of operational activities with overall business objectives. Continuous learning and professional development to stay up-to-date on industry trends, best practices, and regulatory requirements.