Technical Support Specialist (m/w/d) for Offer and Order Processing

To strengthen our team, we are looking for a motivated and qualified Technical Support Specialist (m/w/d) for Offer and Order Processing in the product areas of elevator technology, foster technical machines, and service products.

Lödige Industries with its headquarters in Warburg (NRW) is one of the world's leading providers of logistics systems and elevator solutions with more than 1,300 employees and subsidiaries in Europe, Asia, America, Australia, and the Middle East.

Aufgaben

• Clearing technical requirements for necessary repair measures and required spare parts, possibly directly with the customer.
• Creating offers using standardized masks and modules and predefined calculation tools.
• Obtaining quotes from suppliers at purchase prices.
• Maintenance of process and data in our ERP system (SAP 4HANA).
• Order processing from procurement to dispatch, in consultation with the service technicians and using the ERP system.
• Preliminary preparation of invoice creation for billable items.
• Handling warranty claims.
• Maintaining statistics and evaluations.

Qualifikation

• Completed technical vocational training (e.g. electrician/electronics technician, mechatronics technician, industrial mechanic, etc.), preferably with further education to a technician or master.
• Professional experience in offer and order processing for machines and systems.
• Safe handling of MS-Office and desirable first experiences with an ERP system (e.g. SAP S4HANA).
• Independent, responsible, and reliable working style.
• Good communication skills with all parties involved.

Benefits

• Working for a global player: Become part of our modern international company group that is known worldwide for its foster technical solutions from the areas